Operations Executive

Keertana Finserv; Rajamahendravaram, Tadepallegudem; On-site; INR 260,000 - 520,000; Full time

Job summary

Keertana Finserv is seeking professionals to handle frontline customer service for loan products, with emphasis on gold loan operations and accurate documentation. The role includes assisting with valuations, disbursements, and record-keeping, and requires diligent follow-up on repayments and renewals.

The candidate will also manage communications for pending accounts, overdue issues, and auction-related steps, ensuring compliant record maintenance and smooth customer interactions.

Responsibilities

• Welcome customers, understand requirements, explain loan products and processes.
• Assist with gold-loan processing, documentation, system entries, and gold valuation.
• Support repayments, renewals, documentation, and gold release formalities.
• Follow up on overdue/accounts and auctions, and maintain records and communications.

Skills

Customer service

Gold loans

Documentation

Communication

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.