Operations Executive

Keertana Finserv; Gangavaram; On-site; INR 167,000 - 301,000; Full time

Job summary

Keertana Finserv is seeking a diligent professional to assist in customer service, gold loan operations, and repayments processing. The role involves handling customer inquiries, supporting documentation, and coordinating with the finance team to ensure smooth loan lifecycle activities.

The candidate will interact with clients to explain loan products, manage records, and assist with renewals and gold release formalities, while maintaining compliance and quality service standards.

Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.