Operations Executive

Keertana Finserv; Krishna, Kallur; On-site; INR 180,000 - 320,000; Full time

Job summary

Keertana Finserv is seeking a customer-focused professional to handle end-to-end interactions for gold loan customers in India. The role involves explaining loan products, processing documentation, and maintaining accurate transaction records to ensure smooth operations.

The candidate will assist with EMI follow-ups, renewals, and related documentation while handling inquiries about payments and gold release formalities as part of daily responsibilities.

Qualifications

• Customer service experience in financial services is desirable.
• Attention to detail and accuracy in documentation.
• Familiarity with loan processes and policies.
• Good communication and interpersonal skills.

Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation.
• Repayments & Renewals: Follow up on EMI dues, assist with payments, renewals, and related documentation.
• Auction & Pending Accounts: Assist with overdue and auction-related accounts and maintain records and customer communication.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.