Operations Executive

Keertana Finserv; Anantapuram; On-site; INR 350,000 - 600,000; Full time

Job summary

Keertana Finserv in India seeks a customer service oriented professional to support gold loan operations, handle documentation, and ensure accurate system entries while delivering clear customer guidance.

The role includes following up on EMI payments, assisting with renewals, and managing related records with diligence and strong communication to ensure smooth loan processes and compliant documentation.

Qualifications

• Experience in customer service within financial services.
• Knowledge of loan processes and documentation.
• Understanding of gold loan operations and valuation.
• Familiar with records management and customer communications.

Responsibilities

• Welcome customers and clarify requirements for loan products.
• Assist in gold-loan processing, documentation, and system entries.
• Support EMI/payment due follow-ups, renewals, and related queries.
• Handle auction and overdue account follow-ups and maintain records.

Skills

Customer Service

Gold Loan Operations

Repayments & Renewals

Auction & Pending Accounts

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.