Operations Executive

Keertana Finserv; Warangal, Mulugu, Mahabubabad; On-site; INR 180,000 - 300,000; Full time

Job summary

Keertana Finserv is seeking a customer-focused professional to join our loan operations team in India. You will greet customers, understand their needs, and clearly explain gold loan products and processes.

You will assist with gold-loan processing, documentation, system entries and valuation, pledge, disbursement, and transaction records. You will also manage EMI follow-ups, renewal documentation, and gold-release formalities, ensuring smooth operations.

Responsibilities

• Welcome customers, understand requirements, explain loan products and processes.
• Assist gold-loan processing, documentation, system entries, and gold valuation.
• Handle repayments, renewals, payment queries, and gold release formalities.
• Support follow-ups on overdue accounts, auctions, and related records.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.