Operations Executive

Keertana Finserv; Peddapuram, Nellore; Presencial; INR 300 000 - 460 000; Tempo integral

Resumo da oferta

Keertana Finserv in India seeks a customer-focused professional to support gold-loan operations and client inquiries.

You will welcome customers, explain loan products and processes, assist with documentation and valuation, and manage repayments, renewals, and auction-related follow-ups.

The role requires clear communication, meticulous record-keeping, and proactive service to ensure smooth loan workflows.

Responsabilidades

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.

Descrição da oferta de emprego

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.


• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.


• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.


• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.