Operations Executive

Keertana Finserv; Near AP Model School, Kavali, Jangaon; Presencial; INR 240 000 - 420 000; Tempo integral

Resumo da oferta

Keertana Finserv in India is seeking a customer service professional to support gold-loan operations and related follow-ups. You will welcome customers, explain loan products, and manage documentation and records.

The role involves handling EMI dues, renewals, and gold-release formalities, with focus on accurate records and proactive customer communication. On-site assignments near AP Model School, Andhra Pradesh are expected.

Responsabilidades

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.

Descrição da oferta de emprego

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.


• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.


• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.


• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.