Operations Executive

Keertana Finserv; Nandyal, Visakhapatnam, Kamalapuram; On-site; INR 180,000 - 300,000; Full time

Job summary

Keertana Finserv in Andhra Pradesh is seeking a frontline professional to greet customers, understand requirements, explain loan products and processes, and address queries.

You will support gold loan operations, including documentation, system entries, valuation, pledge, disbursement and transaction records, ensuring accuracy.

Additionally, assist with repayments, renewals, overdue follow-ups, and auction/pending accounts while maintaining clear customer communication.

Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.


• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.


• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.


• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.