Operations Executive

Keertana Finserv; Miryalaguda, Rangareddy; On-site; INR 250,000 - 400,000; Full time

Job summary

Keertana Finserv is seeking a proactive Customer Service role specialist to guide clients through gold loan products, explain processes, and resolve queries with professionalism.

You'll coordinate gold-loan operations, document handling, repayments, renewals, and follow up on overdue accounts while maintaining accurate records and clear communication with customers.

Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.

Job description

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.
• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.
• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.
• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.