Operations Executive

Keertana Finserv; Maddulapalle, Bhadradri Kothagudem District; Presencial; INR 240 000 - 420 000; Tempo integral

Resumo da oferta

Keertana Finserv in India is seeking a diligent Customer Service/Gold Loan Associate to assist customers, understand their needs, explain loan products and processes, and resolve queries with professionalism.

The role covers gold loan operations such as processing, documentation, system entries, valuation, pledge and disbursement, plus repayments, renewals and managing overdue accounts and auctions.

Responsabilidades

• Customer service: Welcome customers, understand requirements, explain loan products and processes.
• Gold loan operations: Support processing, documentation, system entries, valuation, pledge, disbursement and records.
• Repayments & renewals: Follow up EMI dues, assist with payments, renewals and related documentation.
• Auction & pending accounts: Follow up on overdue accounts and auction processes, maintain records and communications.

Descrição da oferta de emprego

Key Responsibilities

• Customer Service: Welcome customers, understand requirements, explain loan products/processes, and handle customer queries professionally.


• Gold Loan Operations: Support gold-loan processing, documentation, system entries, and gold valuation, pledge, disbursement, and transaction records.


• Repayments & Renewals: Follow up on EMI/payment dues, assist with payment queries, renewals, documentation, and gold release formalities.


• Auction & Pending Accounts: Support follow-ups for overdue and auction-related accounts and maintain required records and customer communication.