Operations & Business Manager

Vithu Tourism And Property Management India; Mhalunge; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Vithu Tourism And Property Management India in Maharashtra seeks a Travel Operations Manager to lead end-to-end bookings, craft itineraries, manage visa/documents, and coordinate supplier relationships.

You will oversee group departures, quotes, post-trip follow-ups, GST/TCS compliance, and drive SOP-based improvements with automation. Strong vendor management and communication are essential.

Qualifications

• Proven experience in travel bookings and itinerary planning.
• Strong vendor relations and negotiation skills.
• Excellent attention to detail and time management.

Responsibilities

• Manage the end-to-end booking process from enquiry to post-trip follow-up.
• Create itineraries and quotations for domestic and international trips.
• Handle visa applications, passport validity checks and travel documents.
• Coordinate forex requirements and vendor terms for quotes.
• Manage group departures, rooming lists and flight manifests.
• Provide on-trip support and handle emergencies during travel.
• Write pre-departure briefings and collect post-trip feedback.
• Negotiate rates and maintain current contracted-rate sheets.
• Track payments, refunds and vendor settlements.
• Apply GST and TCS on overseas tour packages correctly.

Skills

Communication skills

Vendor management

Customer service

Travel domain knowledge

MS Excel

Education

Bachelor's degree in Travel or Hospitality

Tools

CRM software

GDS systems

Job description

• Manage the end-to-end booking process, from enquiry and quotation to confirmation, vouchers and post-trip follow-up.
• Create professional itineraries and quotations for domestic and international trips, with realistic routing, timings and pricing.
• Handle visa applications, passport validity checks, travel insurance and destination-wise document checklists.
• Coordinate forex requirements for clients where needed.
• Manage group departures: rooming lists, flight manifests, coach allocation and tour-manager briefings.
• Provide on-trip support and handle emergencies such as flight delays, missed connections, hotel issues, lost documents and medical situations.
• Send pre-departure briefings, collect post-trip feedback and resolve complaints quickly.
• Build and maintain relationships with hotels, resorts, airlines, DMCs, transport partners and contractors.
• Negotiate rates, allotments and cancellation terms, and keep a current contracted-rates sheet.
• Track partner service quality and replace under-performing vendors.
• Track client advances, balance payments, refunds and cancellations, and reconcile vendor payments.
• Monitor margin per booking and flag loss-making quotes before confirmation.
• Work with the accountant to apply GST and TCS on overseas tour packages correctly.
• Maintain accurate client records, booking files and business logistics in the CRM.
• Write and maintain SOPs for the booking-to-voucher process and group handling.
• Identify repetitive work and introduce AI and automation tools for quotations, follow-ups and reporting.
• Share weekly reports on enquiries, bookings, revenue, margins and pending payments with management.
• Suggest improvements to the tourism business model based on data and customer feedback.
• Plan campaigns and social media content with the marketing team or agency.
• Organize and host customer events, travel shows and destination presentations.
• Strengthen the Vithu Tours brand across every customer touchpoint.
• Design and run loyalty and referral programmes for customers, and reward schemes for the team.
• Build and maintain relationships with investors, management and internal teams (Sales, Finance, HR).
• Support the founder on new destinations, products and partnerships.
• Travel domestically or internationally with corporate and event groups when required. Separate incentives are paid for such travel.

Be available outside office hours and on weekends while clients are travelling.

• Comfortable working in a fast-paced environment and handling several bookings and priorities at once.
• Strong attention to detail, since one wrong name or date is costly in travel.
• Calm, practical problem-solving under pressure and across time zones.
• Clear communicator who builds trust with customers, partners and investors.

Self-starter who takes ownership and likes building systems.