Travel Associate Customer Experience and Reservations

Vithu Tourism And Property Management India; Mhalunge; On-site; INR 200,000 - 400,000; Full time

Job summary

Vithu Tourism And Property Management India is seeking a customer service professional to handle inquiries, bookings, and travel arrangements. The role involves responding promptly to calls, emails and messages, and guiding customers toward suitable packages and add-ons.

You will manage quotations, tickets, visas, and travel docs, while maintaining CRM data and supporting the operations team with reporting and administration. A proactive, detail-oriented team player is preferred.

Qualifications

• Ability to answer incoming calls, emails and messages professionally and respond the same day.
• Proactive in following up inquiries and converting them into bookings.
• Strong communication and interpersonal skills for customer interactions.

Responsibilities

• Answer incoming calls, WhatsApp messages and emails professionally, and respond to every enquiry the same day.
• Be open to making sales connections: understand customer requirements, suggest suitable packages and add-ons, and help convert enquiries into bookings, passing larger or complex leads to the sales team.
• Make outbound follow-up calls on quotations, payments, documents and feedback.
• Book domestic and international flight tickets, train and bus tickets, hotels and transfers through booking portals.
• Handle ticket changes, cancellations, refunds and web check-ins.
• Prepare and send booking confirmations, vouchers, invoices and travel documents to customers.
• Collect and check documents for visas, passports and travel insurance, and track visa application status.
• Welcome walk-in customers and represent Vithu Tours professionally at the office, events and travel shows.
• Share pre-departure information with customers, including itineraries, contact numbers, weather and packing tips.
• Stay in touch with customers during their trips and solve issues quickly with the operations team.
• Collect post-trip feedback, reviews and testimonials, and record complaints until they are resolved.
• Update customer details, bookings, payments and follow-ups in the CRM and Excel trackers.
• Coordinate car rental and property management bookings when customers need them.
• Support managers with data entry, reports, presentations and day-to-day administration.
• Help managers carry out planned initiatives such as campaigns, events and loyalty programmes quickly.
• Travel domestically or internationally to support business development, events and group tours when required. Separate incentives are paid for such travel.
• Proactive: follows up without reminders and takes ownership of each customer.
• Works with ease in a fast-paced environment and is ready to wear multiple hats within the role.
• Patient, friendly and calm, even with difficult customers.
• Strong attention to detail in names, dates, ticket details and payments.
• Eager to learn, reliable, punctual and a good team player.

Skills

Customer service

Sales skills

Communication

Multitasking

Tools

CRM software

Excel

Job description

• Answer incoming calls, WhatsApp messages and emails professionally, and respond to every enquiry the same day.
• Be open to making sales connections: understand customer requirements, suggest suitable packages and add-ons, and help convert enquiries into bookings, passing larger or complex leads to the sales team.
• Make outbound follow-up calls on quotations, payments, documents and feedback.
• Book domestic and international flight tickets, train and bus tickets, hotels and transfers through booking portals.
• Handle ticket changes, cancellations, refunds and web check-ins.
• Prepare and send booking confirmations, vouchers, invoices and travel documents to customers.
• Collect and check documents for visas, passports and travel insurance, and track visa application status.
• Welcome walk-in customers and represent Vithu Tours professionally at the office, events and travel shows.
• Share pre-departure information with customers, including itineraries, contact numbers, weather and packing tips.
• Stay in touch with customers during their trips and solve issues quickly with the operations team.
• Collect post-trip feedback, reviews and testimonials, and record complaints until they are resolved.
• Update customer details, bookings, payments and follow-ups in the CRM and Excel trackers.
• Coordinate car rental and property management bookings when customers need them.
• Support managers with data entry, reports, presentations and day-to-day administration.
• Help managers carry out planned initiatives such as campaigns, events and loyalty programmes quickly.
• Travel domestically or internationally to support business development, events and group tours when required. Separate incentives are paid for such travel.

• Proactive: follows up without reminders and takes ownership of each customer.
• Works with ease in a fast-paced environment and is ready to wear multiple hats within the role.
• Patient, friendly and calm, even with difficult customers.
• Strong attention to detail in names, dates, ticket details and payments.
• Eager to learn, reliable, punctual and a good team player.