Travel Consultant - Operations (Post Sales)

Triphunter.in; Gurugram District; On-site; INR 420,000 - 660,000; Full time

Job summary

Triphunter.in in Gurugram is seeking a Senior Travel Consultant – Operations to independently manage client bookings from confirmation to trip completion, delivering premium service for international itineraries. You will oversee end-to-end holiday bookings, coordinate hotels, flights, transfers, visas, and experiences, and liaise with suppliers and our in-house teams to ensure flawless execution.

This role suits a proactive professional with 1–2 years of international travel operations, strong

Qualifications

• End-to-end handling of holiday bookings after sales closure.
• Manage FIT, Honeymoon, Family Holiday, Luxury Travel, Group Tour, and Festival Travel files.
• Booking and coordinating hotels, flights, transfers, sightseeing, cruises, rail passes, travel insurance, and special experiences.
• Strong working knowledge of travel booking portals such as TBO, Tripjack, Riya, Rezlive, Hotelbeds, DMC Portals, and other supplier systems.
• Sourcing the best possible quotes, negotiating with suppliers, and ensuring maximum value for clients.
• Creating detailed, visually appealing, and accurate travel itineraries.
• Handling all client documentation, vouchers, confirmations, and pre-departure requirements.
• Coordinating visa requirements and supporting documentation with the visa team.
• Managing supplier communications and maintaining strong vendor relationships.
• Sharing destination information, travel advisories, weather updates, visa regulations, baggage rules, and important travel guidelines.
• Providing excellent customer support before, during, and after travel.
• Being available to assist guests during travel in case of operational issues, flight disruptions, hotel concerns, or emergency situations.
• Managing client communication through WhatsApp, Email, and Calls with professionalism and promptness.
• Upselling room upgrades, experiences, activities, insurance, airport transfers, and premium travel services.
• Following up on pending documents, confirmations, and operational requirements.
• Coordinating with Sales, Visa, Accounts, Marketing, and Management teams for smooth execution.
• Tracking booking deadlines, payment schedules, visa timelines, and supplier cut-offs.
• Assisting with payment collections from clients and coordinating vendor payments with the accounts team.
• Maintaining operational trackers, booking records, and internal reports.
• Ensuring every client receives a seamless, premium, and memorable travel experience.

Responsibilities

• End-to-end handling of holiday bookings after sales closure.
• Manage FIT, Honeymoon, Family Holiday, Luxury Travel, Group Tour, and Festival Travel files.
• Booking and coordinating hotels, flights, transfers, sightseeing, cruises, rail passes, travel insurance, and special experiences.
• Strong working knowledge of travel booking portals and supplier systems.
• Sourcing quotes, negotiating with suppliers, and maximizing client value.
• Create detailed itineraries and manage documentation and pre-departure requirements.
• Coordinate visa requirements with the visa team.
• Maintain strong vendor relationships and supplier communications.
• Provide destination information, advisories, weather updates, visa regulations, and travel guidelines.
• Offer excellent customer support before, during, and after travel.
• Assist guests during travel for issues like disruptions or hotel concerns.
• Coordinate with internal teams for smooth execution.
• Track deadlines, payments, visas, and supplier cut-offs.

Skills

Travel operations

Client servicing

Vendor management

Negotiation

Communication skills

Attention to detail

Problem solving

Tools

TBO

Tripjack

Riya

Rezlive

Hotelbeds

DMC Portals

Job description

WE ARE HIRING – SENIOR TRAVEL CONSULTANT (OPERATIONS)

International Holidays | Luxury Travel | Music Festivals | Group Tours

At Triphunter, we don't just sell travel. We create unforgettable experiences across Europe, Tomorrowland, Asia, Tulum, Bali, Thailand, Dubai, Japan, Vietnam, Australia, New Zealand, and destinations worldwide. We are looking for a highly motivated and experienced Travel Consultant – Operations who can independently manage client bookings from confirmation to successful trip completion while delivering exceptional customer service.

• End-to-end handling of holiday bookings after sales closure
• Managing complete FIT, Honeymoon, Family Holiday, Luxury Travel, Group Tour, and Festival Travel files
• Booking and coordinating hotels, flights, transfers, sightseeing, cruises, rail passes, travel insurance, and special experiences
• Strong working knowledge of travel booking portals such as TBO, Tripjack, Riya, Rezlive, Hotelbeds, DMC Portals, and other supplier systems
• Sourcing the best possible quotes, negotiating with suppliers, and ensuring maximum value for clients
• Creating detailed, visually appealing, and accurate travel itineraries
• Handling all client documentation, vouchers, confirmations, and pre-departure requirements
• Coordinating visa requirements and supporting documentation with the visa team
• Managing supplier communications and maintaining strong vendor relationships
• Sharing destination information, travel advisories, weather updates, visa regulations, baggage rules, and important travel guidelines
• Providing excellent customer support before, during, and after travel
• Being available to assist guests during travel in case of operational issues, flight disruptions, hotel concerns, or emergency situations
• Managing client communication through WhatsApp, Email, and Calls with professionalism and promptness
• Upselling room upgrades, experiences, activities, insurance, airport transfers, and premium travel services
• Following up on pending documents, confirmations, and operational requirements
• Coordinating with Sales, Visa, Accounts, Marketing, and Management teams for smooth execution
• Tracking booking deadlines, payment schedules, visa timelines, and supplier cut-offs
• Assisting with payment collections from clients and coordinating vendor payments with the accounts team
• Maintaining operational trackers, booking records, and internal reports
• Ensuring every client receives a seamless, premium, and memorable travel experience

• 1–2 years of experience in International Travel Operations
• Strong destination knowledge of Europe, UK, USA, Australia, New Zealand, Japan, Bali, Thailand, Vietnam, Dubai, Turkey, and other international destinations
• Excellent communication and client servicing skills
• Ability to independently manage multiple files simultaneously
• Strong negotiation and supplier management skills
• Exceptional attention to detail and problem-solving abilities
• Comfortable handling high-value luxury clients
• Ability to remain calm under pressure and manage travel emergencies effectively
• Passionate about travel and delivering outstanding customer experiences
• Opportunity to work on premium international travel experiences
• Exposure to world-renowned events such as Tomorrowland and other global festivals
• High-growth environment with leadership opportunities
• Direct interaction with premium clientele
• Learning and development opportunities
• Dynamic, energetic, and travel-focused workplace culture

Someone who treats every booking as if they were planning their own holiday.

Someone who believes customer service doesn't end after payment is received.

Someone who can confidently manage a travel file from the first confirmation to the client's safe return home.

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