Assistant Manager Sales B2C from Travel Industry

Ethics Innovations; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Ethics Travel Management Pvt. Ltd. (eTravelMitra) seeks a results-driven sales professional to expand B2C travel bookings.

You will identify prospects, analyze market trends, and build lasting client relationships across hotels, flights, and experiences. Collaboration with marketing and ops ensures seamless fulfillment and exceptional service. The role requires strong negotiation, presentation, and CRM skills, plus willingness to travel for client meetings and events.

Qualifications

• Bachelor's degree in business, marketing or related field; master's preferred.
• Proven track record in B2C sales, preferably travel/hospitality.
• Excellent communication and negotiation abilities.
• Strong presentation skills and client relationship focus.
• Proficient with CRM systems and sales analytics tools.
• Ability to work independently and with teams; willingness to travel.

Responsibilities

• Identify and target potential B2C clients for holiday packages and experiences.
• Research market trends to spot new business opportunities.
• Build and maintain relationships with corporate clients and understand needs.
• Collaborate with internal teams to ensure seamless booking fulfillment.
• Develop tailored proposals and presentations highlighting value of packages.
• Close sales to meet revenue targets and analyze performance data.
• Prepare regular sales reports for management and strategy.
• Handle inbound inquiries from direct customers (B2C).
• Cross-sell and upsell hotels, flights, packages, and services.

Skills

Bachelor's degree

B2C sales

Communication skills

Negotiation skills

Presentation skills

Relationship building

CRM proficiency

Sales analytics

Willing to travel

Customer experience

Empathy

SOP compliance

Lead management

Marketing collaboration

Mentoring

Teamwork

Education

Bachelor's degree in Business/Marketing

Tools

CRM systems

Sales analytics tools

Job description

About us: -

We are on a journey to establish and transform your travel into an experiential one. Ethics Travel Management Pvt. Ltd. (eTravelMitra) is more than a travel booking platform. You wish to travel, and we take you there. With a super-experienced team, we are making it better for you every day.

Ethics Travel Management Pvt. Ltd. (eTravelMitra) is a substantial travel portal designed to provide a piece of end-to-end travel information and an exceptional travel guide that helps travelers to create an experiential trip.

We feature sketches, quick facts, history, culture, maps, travel within the tourist spot, how to reach the travel destination, shopping, eating out, weather, photos, videos, festivals of countries, states, cities, towns, attractions, and activities around the world. 1 Ethics Travel Management Pvt. Ltd. (eTravelMitra) covers over 500+ destinations and over 10000+ activities within India.

Getting away to a new destination can be an adventure or a serene break. For most people though, travel and tourism can be a step into mysterious territory and unacquainted surroundings.

No matter where you are traveling, we hope to make it easy and fun for you to explore your experiences whether you are interested in museums, archaeology, beaches, nature, sports activities, sacred sites, history, architecture, or general sightseeing, Ethics Travel Management Pvt. Ltd. (eTravelMitra) is your guide.

Key Responsibilities:

• Identify and target potential B2C clients seeking holiday packages and unique experiences.


• Research and analyze market trends to identify new business opportunities.


• Build and maintain strong relationships with existing corporate clients, understanding their specific needs and preferences.


• Collaborate with internal teams to ensure seamless execution of holiday packages and experiences.


• Develop tailored proposals and presentations that highlight the value and uniqueness of our holiday packages and experiences.


• Work closely with the marketing team to ensure proposals are visually appealing and aligned with the brand's messaging.


• Close sales deals to meet or exceed revenue targets and quotas.


• Track and analyze sales data to identify trends and areas for improvement.


• Prepare regular sales reports and presentations for management, outlining sales performance, goals, and strategies.


• Handle inbound leads, queries, and online requests from direct customers (B2C).


• Convert travel leads into confirmed bookings through consultative selling and solution-driven conversations.


• Achieve and exceed monthly sales targets, revenue goals, and conversion ratios.


• Build cross-sell and up-sell opportunities across hotels, flights, holiday packages, and ancillary services.


• Stay updated on industry trends, competitor offerings, and market developments related to holiday packages and experienced sales.


• Use market insights to adapt and enhance our offerings to remain competitive.

Desired Skills required:

• Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred).


• Proven track record of B2C sales success, preferably in the travel, hospitality, or experiences industry.


• Excellent communication and negotiation skills.


• Strong presentation skills, both written and verbal.


• Ability to build and maintain long-lasting client relationships.


• Proficiency in using CRM systems and sales analytics tools.


• Results-driven mindset with the ability to work independently and collaboratively.


• Creative thinker with the ability to develop unique sales strategies.


• Strong organizational skills and attention to detail.


• Willingness to travel for client meetings and industry events, as needed.


• Ensure a high-touch customer experience from inquiry to post-travel feedback.


• Address customer queries, concerns, and escalations with empathy and timely resolution.


• Maintain long-term relationships to enhance repeat business and customer loyalty.


• Coordinate with Ops teams, hotels, transport providers, and DMCs to ensure error-free booking fulfilment.


• Oversee issuance of invoices, vouchers, confirmations, and travel documentation.


• Monitor Odoo/CRM entries, ensuring 100% compliance with process documentation (quotations, confirmations, payments, communication logs).


• Work closely with the finance and operations team to ensure payment reconciliation and vendor settlements.


• Ensure all SOPs for sales, operations, and service delivery are strictly followed.


• Assist in creating frameworks for lead management, TAT tracking, and service-level adherence.


• Collaborate with marketing teams for lead quality feedback and campaign effectiveness.


• Train and mentor junior sales/ops executives to enhance efficiency and service standards.

Services by ETM

• Travel Booking Assistance


• (Domestic & International).


• Flight Ticket Booking


• (Group & Individual.)


• Customized package tours


• Transport arrangement


• (Road & water)


• Adventure & Leisure activities


• Destination Marketing


• B2B supply (Travel Services)


• Experimental tours & programs


• MICE


• Medical tourism


• Corporate Travel arrangements


• Sustainable development projects


• Local stakeholders


• Development programs


• Community development Initiatives