Travel Business Development and Sales Manager

Vithu Tourism And Property Management India; Mhalunge; Sur place; INR 300 000 - 540 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Résumé du poste

Vithu Tourism And Property Management India is seeking a proactive sales and customer service professional to respond to enquiries, tailor itineraries, and convert quotes into bookings for domestic and international trips.

You will create compelling quotations, maintain CRM records, and pursue leads from various channels while meeting monthly revenue targets. Travel to client sites or events may be required, with incentives for such travel.

Responsabilités

• Respond to enquiries from calls, WhatsApp, email, the website and social media quickly, ideally within the same day.
• Understand each customer's budget, travel dates, preferences and purpose of travel, and recommend the right package.
• Create attractive itineraries and quotations for domestic and international holidays, honeymoons, family trips, groups and corporate tours.
• Follow up consistently on every quotation and convert enquiries into confirmed bookings.
• Meet monthly sales and revenue targets, and maintain healthy margins on every booking.
• Upsell and cross-sell add-ons such as hotel upgrades, sightseeing, travel insurance, visas, forex, car rentals and property stays.
• Generate new leads through referrals, corporate tie-ups, housing societies, clubs, institutions and community networks.
• Build relationships with corporates, HR teams and associations for group, incentive and event travel.
• Coordinate with the operations team for smooth handover after booking, including payments, documents and confirmations.
• Collect advances and balance payments on time, as per company policy.
• Maintain all leads, follow-ups and bookings in the CRM, and keep the sales pipeline up to date.
• Use AI and automation tools to speed up quotations, follow-ups and customer communication.
• Share weekly reports on enquiries, conversions, revenue and pipeline with management.
• Keep up with destinations, travel trends, visa rules and competitor offers to give accurate advice.
• Support campaigns, social media content, travel shows, customer events and destination presentations.
• Help design and promote loyalty and referral programmes that bring repeat customers.
• Collect customer feedback and testimonials after every trip, and turn happy customers into repeat clients.
• Travel domestically or internationally for business development, market expansion and client meetings, as well as with corporate and event groups. Separate incentives are paid for such travel.
• Be available outside office hours and on weekends when customers need support during peak seasons.

Description du poste

• Respond to enquiries from calls, WhatsApp, email, the website and social media quickly, ideally within the same day.
• Understand each customer's budget, travel dates, preferences and purpose of travel, and recommend the right package.
• Create attractive itineraries and quotations for domestic and international holidays, honeymoons, family trips, groups and corporate tours.
• Follow up consistently on every quotation and convert enquiries into confirmed bookings.
• Meet monthly sales and revenue targets, and maintain healthy margins on every booking.
• Upsell and cross-sell add-ons such as hotel upgrades, sightseeing, travel insurance, visas, forex, car rentals and property stays.
• Generate new leads through referrals, corporate tie-ups, housing societies, clubs, institutions and community networks.
• Build relationships with corporates, HR teams and associations for group, incentive and event travel.
• Coordinate with the operations team for smooth handover after booking, including payments, documents and confirmations.
• Collect advances and balance payments on time, as per company policy.
• Maintain all leads, follow-ups and bookings in the CRM, and keep the sales pipeline up to date.
• Use AI and automation tools to speed up quotations, follow-ups and customer communication.
• Share weekly reports on enquiries, conversions, revenue and pipeline with management.
• Keep up with destinations, travel trends, visa rules and competitor offers to give accurate advice.
• Support campaigns, social media content, travel shows, customer events and destination presentations.
• Help design and promote loyalty and referral programmes that bring repeat customers.
• Collect customer feedback and testimonials after every trip, and turn happy customers into repeat clients.
• Travel domestically or internationally for business development, market expansion and client meetings, as well as with corporate and event groups. Separate incentives are paid for such travel.
• Be available outside office hours and on weekends when customers need support during peak seasons.

Perks and benefits

• Annual bonus