Travel Consultant

THE Travel Chapter; Chennai; On-site; INR 420,000 - 630,000; Full time

Benefits offered by this job

Sales incentives

Job summary

THE Travel Chapter in Chennai is seeking a proactive travel sales professional to handle customer enquiries via phone, email and WhatsApp, and to tailor domestic and international travel packages. You will prepare quotations, confirm bookings, and maintain strong customer relationships, ensuring timely responses and smooth travel experiences.

You will coordinate with hotels, transport providers and DMCs, design detailed itineraries, and ensure packages are cost-efficient and aligned with

Responsibilities

• Handle customer enquiries through phone calls, emails, WhatsApp, and other communication channels.
• Understand customer travel requirements, preferences, budget, and travel dates.
• Prepare and share customized travel packages, itineraries, and quotations.
• Follow up with prospective customers and convert enquiries into confirmed bookings.
• Maintain professional customer relationships and provide timely responses.
• Design domestic and international tour packages according to customer requirements.
• Prepare detailed itineraries covering accommodation, sightseeing, transfers, and other travel services.
• Coordinate with hotels, transport providers, destination management companies (DMCs), and other suppliers.
• Ensure packages are practical, cost-effective, and aligned with customer expectations.
• Coordinate flight reservations, hotel bookings, sightseeing tickets, transfers, and tour activities.
• Verify booking details, travel dates, passenger information, inclusions, and exclusions.
• Process booking confirmations and share travel vouchers and relevant documents with customers.
• Monitor booking status, payment schedules, cancellations, and amendments.
• Maintain enquiry records, follow-up schedules, and booking status reports.
• Work towards assigned sales targets and conversion objectives.
• Update customer databases and maintain accurate sales records.
• Prepare regular reports on enquiries, confirmed bookings, pending payments, and customer feedback.
• Timely handling of customer enquiries and follow-ups.
• Achievement of assigned sales and booking targets, where applicable.
• Accuracy in quotations, reservations, and travel documentation.
• Customer satisfaction and service quality.
• Effective supplier coordination and cost management.
• Proper maintenance of booking records and operational reports.

Job description

Roles and Responsibilities

Customer Enquiries & Sales

• Handle customer enquiries through phone calls, emails, WhatsApp, and other communication channels.
• Understand customer travel requirements, preferences, budget, and travel dates.
• Prepare and share customized travel packages, itineraries, and quotations.
• Follow up with prospective customers and convert enquiries into confirmed bookings.
• Maintain professional customer relationships and provide timely responses.

Tour Package Planning & Itinerary Preparation

• Design domestic and international tour packages according to customer requirements.
• Prepare detailed itineraries covering accommodation, sightseeing, transfers, and other travel services.
• Coordinate with hotels, transport providers, destination management companies (DMCs), and other suppliers.
• Ensure packages are practical, cost-effective, and aligned with customer expectations.

Reservations & Booking Management

• Coordinate flight reservations, hotel bookings, sightseeing tickets, transfers, and tour activities.
• Verify booking details, travel dates, passenger information, inclusions, and exclusions.
• Process booking confirmations and share travel vouchers and relevant documents with customers.
• Monitor booking status, payment schedules, cancellations, and amendments.

Sales Performance & Reporting

• Maintain enquiry records, follow-up schedules, and booking status reports.
• Work towards assigned sales targets and conversion objectives.
• Update customer databases and maintain accurate sales records.
• Prepare regular reports on enquiries, confirmed bookings, pending payments, and customer feedback.

Key Performance Expectations

• Timely handling of customer enquiries and follow-ups.
• Achievement of assigned sales and booking targets, where applicable.
• Accuracy in quotations, reservations, and travel documentation.
• Customer satisfaction and service quality.
• Effective supplier coordination and cost management.
• Proper maintenance of booking records and operational reports.

Perks and benefits

• Sales incentives