Travel Operations Manager

Tripknock Leisure; New Delhi; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Incentives

Career growth

Travel opportunities

Vendor networking

Job summary

Tripknock Leisure is seeking an experienced Travel Operations Manager to oversee end-to-end travel operations for domestic and international tours. You will lead a team, coordinate hotels, transport, and vendors, and ensure seamless tour execution with a focus on guest satisfaction.

The role involves managing bookings, itineraries, budgets, and SOPs, while collaborating with sales and marketing to design compelling packages. Strong leadership and crisis management skills are essential.

Qualifications

• Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration or related field.
• 3–7 years of experience in travel operations or tour management.
• Experience in leading operations teams and coordinating vendors.

Responsibilities

• Oversee daily travel operations and ensure smooth tour execution.
• Coordinate with hotels, transport providers, airlines, guides and vendors.
• Supervise bookings, itineraries, vouchers and travel documents.
• Manage group tours, FIT bookings, corporate travel and customised packages.
• Monitor quality and customer satisfaction across itineraries.
• Resolve travel-related issues and handle emergencies efficiently.
• Manage budgets and vendor negotiations.
• Train and supervise operations team members.
• Coordinate with sales/marketing for planning and execution of packages.
• Develop and implement standard operating procedures for operations.

Skills

Leadership

Team management

Vendor management

Problem solving

Communication

Booking management

Travel software knowledge

Education

Bachelor's degree in Travel & Tourism

Hospitality / Business Administration degree

Tools

Reservation systems

Itinerary planning software

Job description

Job Summary

We are looking for an experienced and highly organised Travel Operations Manager to oversee and manage end-to-end travel operations for domestic and international tour packages. The candidate will be responsible for handling operational planning, vendor coordination, team management, customer satisfaction, and the smooth execution of travel services.

Key Responsibilities

• Manage daily travel operations and ensure smooth tour execution.
• Coordinate with hotels, transport providers, airlines, guides, and vendors.
• Supervise booking confirmations, itineraries, vouchers, and travel documents.
• Handle group tours, FIT bookings, corporate travel, and customised packages.
• Monitor operational quality and customer satisfaction.
• Resolve travel-related issues and emergencies efficiently.
• Manage operational budgets and vendor negotiations.
• Train and supervise operations team members.
• Ensure timely payments, documentation, and service delivery.
• Coordinate with sales and marketing teams for package planning and execution.
• Develop standard operating procedures (SOPs) for operations management.
• Maintain strong relationships with travel partners and suppliers.

Required Skills

• Strong knowledge of domestic and international travel operations.
• Excellent leadership and team management abilities.
• Vendor management and negotiation skills.
• Problem-solving and crisis management capabilities.
• Good communication and customer service skills.
• Ability to manage multiple bookings and deadlines.
• Knowledge of travel software, itinerary planning, and reservation systems.

Qualifications

• Bachelors degree in Travel & Tourism, Hospitality, Business Administration, or related field.
• 3-7 years of experience in travel operations or tour management.
• Prior experience in handling team operations preferred.

Additional Requirements

• Experience in pilgrimage tours, international holidays, corporate travel, or luxury travel operations will be preferred.
• Ability to work under pressure during peak travel seasons.
• Strong attention to detail and operational planning skills.
• Knowledge of hotel contracting, transport handling, and tour costing will be an added advantage.

Additional Benefits

• Performance-based incentives.
• Career growth opportunities.
• Travel opportunities and familiarisation trips.
• Vendor networking and industry exposure.

Salary

Salary will depend on experience, destination expertise, operational management skills, and leadership abilities.