Travel Consultant

JITO World; Mumbai; Vor Ort; INR 900.000 - 1.400.000; Vollzeit

Zusammenfassung

Explorus Travel Mumbai is seeking a Sr Travel Specialist to handle international air-ticketing queries from itinerary search through ticket issuance. You will create PNRs, follow up on payments, and coordinate with airlines and consolidators to secure the best fares.

The role requires ensuring client satisfaction with timely updates on baggage, seats, and refunds, and remaining the single point of contact until travel completes.

Qualifikationen

• Understanding the client's query (FIT, Group, Leisure or Corporate).
• Negotiating lowest possible deal with issuing IATA agent and get the ticket issued.
• Coordinating with Accounts team to get invoice generated.

Aufgaben

• Handling all International air ticketing queries from itinerary search, PNR creation, issuance, re-issuance, cancellation, refund, payment follow ups, web check-ins, booking extras like seat, meal etc.
• Maintaining cordial relationship with the client so that they refer us more business.
• Rescheduling, Cancelling the ticket as per client's requirement.
• Remaining available 24x7 for any emergency situations or when the travel is immediate.

Kenntnisse

Google Sheet

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Jobbeschreibung

Explorus Travel Mumbai Posted 1 day ago Updated 1 day ago

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: SrManagement

Travel Requirements:

Skills:

Google Sheet Google Docs

Job Description:

• Understanding the client's query (FIT, Group, Leisure or Corporate).
• Checking available options on GDS. Also checking with any B2B wholesalers just in case.
• Suggesting best possible routing, airline by keeping in mind Immigration rules.
• Quoting the client lowest airfare in real-time or within few minutes of receiving the query.
• Calling for Passport copies of the client to create the PNR, store the fare.
• Updating the client with baggage allowance, seat & meal preference, special requests.
• Updating the client with issuance deadline, cancellation, rescheduling, refund policy.
• Aggressively following up on the query until the deal gets closed.
• Negotiating lowest possible deal with issuing IATA agent and get the ticket issued.
• Liaise relationship managers of Airline & B2B consolidators.
• Timely checking the Queues in GDS so as to avoid getting ADM.
• Following up with Airlines & Issuing agents for refunds if any.
• Checking weekly statements received from ticketing consolidators.
• Getting best SOTO fares & Coupon fares from their dealers.
• Issuing tickets on Client's credit cards, Miles, Points when required.
• Coordinating with Accounts team to get invoice generated.
• Promptly sharing ticket copies and invoices with clients.
• Coordinating with clients for payments without any delay.
• Proactively asking the client if he/she needed any additional booking of visa, travel insurance,accommodation etc. If yes, connect the client to our Operations / Sales team immediately.
• Remaining as one point contact for client until the end of the trip.
• Rescheduling, Cancelling the ticket as per client's requirement.
• Remaining available 24x7 for any emergency situations or when the travel is immediate.
• Maintaining cordial relationship with the client so that they refer us more business.

Responsibilities

Handling all International air ticketing queries from itinerary search, PNR creation, issuance, re-issuance, cancellation, refund, payment follow ups, web check-ins, booking extras like seat, meal etc.