On-line Service Specialist

Solis; India; On-site; INR 300,000 - 460,000; Full time

Job summary

Solis in Navi Mumbai, India, seeks a customer support specialist to handle online telephonic support for Australian market customers. The role requires strong English, knowledge of power electronics and solar inverters, and the ability to update complaints via Freshdesk or other systems.

The candidate will conduct periodic product trainings for customers and in-house engineers, and should be able to join within 15 days.

Qualifications

• BE/BTech/Diploma in Electrical/Electronics-Telecommunication.
• Strong professional English communication.
• Good knowledge of power electronics and solar inverters.
• Experience with solar string inverters preferred.
• Available to join within 15 days.

Responsibilities

• Provide online telephonic support to Australian customers.
• Update customer complaints via Freshdesk or similar tools.
• Conduct periodic product trainings for customers and in-house engineers.
• Collaborate with teams to resolve issues promptly.

Skills

Power electronics

Solar inverters

PV module basics

Solar power plants

English communication

Education

BE/BTech/Diploma

Tools

Freshdesk

Job description

• 1、The person will be responsible for online telephonic support to customer technical queries received from Australian market customers.
• 2、Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system (whatapp) whichever management advice to use.
• 3、Profession English speaking communication, person should have good knowledge on Electrical and Electronic or power electronics, solar inverters product.
• 4、should able to conduct periodic product training for customer and in-house engineers time to time.

Desired Qualities & Qualification:

• - Good knowledge of power electronics, solar inverters, PV module fundamentals, and solar power plants.
• - Qualification of BE/B-Tech/Diploma in Electrical, Electronics-Telecommunication.
• - Professional English communication skills in speaking and writing.
• - Preference for candidates already working or with good experience in handling solar string inverters.
• -Preference for candidates who are from Navi Mumbai, thane, kalyan, dombivali.
• - Preference for candidates who can join within 15 days.