Service Manager

Linkwell Telesystems Pvt Ltd - VISIONTEK; Hyderabad; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Linkwell Telesystems Pvt Ltd - VISIONTEK is seeking a seasoned Solar Service professional to lead PAN-India after-sales service operations for solar inverter products. The role requires steering service teams across India, ensuring timely complaint resolution and high service standards.

Ideal candidate has 15–20 years of Solar Inverter Product Service experience, with strong RCA skills, customer escalation handling, and willingness to travel nationwide to support major projects.

Qualifications

• 15–20 years of relevant experience in Solar Inverter Product Service.

Responsibilities

• Lead and manage PAN-India after-sales service operations for solar inverters.
• Manage and guide Branch Service In-Charges and service teams across India.
• Monitor service complaints, breakdowns, response time, resolution TAT and service levels.
• Provide support for technical troubleshooting, repair, preventive maintenance and warranty service.
• Handle critical customer, dealer, distributor, EPC and channel-partner escalations.
• Manage warranty claims, spare parts, repairs and replacements.
• Analyse recurring field issues and drive Root Cause Analysis (RCA) and corrective/preventive actions.
• Coordinate with Sales, Projects, Production, Logistics, Quality and R&D teams for effective service resolution.
• Review service performance through MIS, dashboards and regular reviews.
• Conduct technical training and capability development for service teams and channel partners.
• Drive initiatives to reduce field complaints and improve service efficiency.
• Travel across India as required for critical issues, service reviews and major projects.

Skills

Solar inverter service

Pan-India service operations

Team management

Root Cause Analysis

Customer escalations handling

Education

B.Tech / B.E. / MBA or equivalent

Tools

MIS dashboards

Technical troubleshooting tools

Job description

Qualification: B.Tech / B.E. / MBA or equivalent

About the Role:

We are looking for an experienced Solar Service professional to lead our PAN-India after-sales service operations for solar inverter products.

The role will be responsible for managing service teams across India, ensuring timely complaint resolution, handling customer escalations, and improving overall service performance.

Key Responsibilities

• Lead and manage PAN-India after-sales service operations for solar inverters.
• Manage and guide Branch Service In-Charges and service teams across India.
• Monitor service complaints, breakdowns, response time, resolution TAT and service levels.
• Provide support for technical troubleshooting, repair, preventive maintenance and warranty service.
• Handle critical customer, dealer, distributor, EPC and channel-partner escalations.
• Manage warranty claims, spare parts, repairs and replacements.
• Analyse recurring field issues and drive Root Cause Analysis (RCA) and corrective/preventive actions.
• Coordinate with Sales, Projects, Production, Logistics, Quality and R&D teams for effective service resolution.
• Review service performance through MIS, dashboards and regular reviews.
• Conduct technical training and capability development for service teams and channel partners.
• Drive initiatives to reduce field complaints and improve service efficiency.
• Travel across India as required for critical issues, service reviews and major projects.

What We Are Looking For

• 15-20 years of relevant experience, with strong experience in Solar Inverter Product Service.
• B.Tech / B.E. / MBA or equivalent qualification.
• Proven experience in PAN-India service operations and multi-location team management.
• Strong technical understanding of solar inverters, troubleshooting, repair and maintenance.
• Experience in customer escalations, warranty service, spare parts and field-service operations.
• Experience managing Branch Service In-Charges / Service Engineers.
• Strong problem-solving, RCA and analytical skills.
• Good communication, coordination and stakeholder-management skills.
• Strong customer focus and willingness to travel across India.