Technical Service Manager

Growatt New Energy; Ahmedabad District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Growatt New Energy in India is seeking an experienced After-Sales Technical Manager to lead technical support and service activities across the Indian market. You will manage the after-sales technical team, oversee field service, troubleshooting, and customer issue resolution.

You will coordinate with HQ R&D and product teams to drive issue resolution, develop technical documentation, train distributors and service partners, and ensure high service quality with timely responses.

Qualifications

• Degree in Electrical/Electronic discipline or related field required.
• Minimum 5+ years in technical service/after-sales/technical support.
• Experience in PV/inverter/energy storage or electrical industry preferred.

Responsibilities

• Lead the after-sales technical team in India, including technical support, field service, and issue resolution.
• Provide technical support for Growatt products, diagnose systems, troubleshoot, commission, and upgrades.
• Handle escalations, identify root causes, and ensure timely customer/distributor resolutions.
• Provide training to distributors, installers, and service partners on installation and troubleshooting.
• Monitor product quality issues in the Indian market and coordinate with HQ for improvements.
• Establish service processes and ensure consistent service quality and response times.
• Develop and maintain technical documentation, troubleshooting guides, and service reports.
• Regularly visit customers and project sites to provide on-site support.
• Report team performance and major technical cases to management with improvement recommendations.

Skills

Technical leadership

Customer handling

PV systems knowledge

Troubleshooting

Communication

MS Office

Education

Bachelor's degree in Electrical Engineering

Tools

MS Office

Technical documentation

Job description

We are looking for an experienced and proactive After-Sales Technical Manager to lead technical support and service activities in the Indian market.

Key Responsibilities

1. Lead and manage the after-sales technical team in India, including technical support, troubleshooting, field service, and customer issue resolution.
2. Provide technical support for Growatt products, including product diagnosis, system troubleshooting, commissioning, maintenance, replacement, and system upgrades.
3. Handle and coordinate complex technical issues and escalations, identify root causes, and ensure timely resolution of customer and distributor complaints.
4. Provide technical training and guidance to distributors, installers, service partners, and internal team members on product installation, commissioning, operation, and troubleshooting.
5. Monitor product quality issues in the Indian market, collect and analyze field feedback, and work closely with HQ R&D, Product, Quality, and other relevant teams to drive issue resolution and product improvement.
6. Establish and maintain effective after-sales service processes and technical standards, ensuring consistent service quality and response times across the Indian market.
7. Support the development and maintenance of technical documentation, troubleshooting guidelines, FAQs, service reports, and other technical materials.
8. Regularly visit key customers, distributors, installers, and project sites when required, providing on-site technical support and service.
9. Track and report team performance, major technical cases, product issues, and service activities to management, and provide recommendations for continuous improvement.

Qualifications

• Bachelor's degree in Electrical Engineering, Power Electronics, Automation, or a related technical field.
• 5+ years of experience in technical service, after-sales service, technical support, or a related role, preferably in the PV, inverter, energy storage, or electrical industry.
• Experience in team leadership or technical team management is preferred.
• Strong knowledge of PV systems, inverters, energy storage systems, electrical systems, and troubleshooting.
• Proven ability to handle complex technical issues, customer escalations, and cross-functional coordination.
• Strong problem-solving, analytical, communication, and customer-handling skills.
• Good ability to work with HQ and cross-functional teams, and effectively communicate technical issues and solutions.
• Proactive, responsible, customer-oriented, and able to work independently in a fast-paced environment.
• Willingness to travel within India when required.
• Proficient in MS Office and technical documentation.
• Good command of English, both written and spoken.

Preferred Qualifications

• Experience with solar inverters, hybrid inverters, battery energy storage systems (BESS), or related products.
• Experience working with distributors, installers, EPCs, or service partnersin the Indian market.
• Experience in managing or mentoring a technical/service team.
• Experience working with an international company or coordinating with overseas HQ teams.