Service Manager

Loom Solar; Faridabad District; On-site; INR 800,000 - 1,100,000; Full time

Benefits offered by this job

Freedom to follow your passion

Growth with a fast-growing solar firm

Regular training on AI tools

Growth opportunities in multiple roles

Performance-based incentives & salary

Leadership exposure

Job summary

Loom Solar is seeking a Service Operations Lead to manage end-to-end service support for inverter and battery products, ensuring timely resolution of customer complaints and service tickets across regions. You will monitor TAT for repairs, replacements, and installations while upholding service quality standards.

You will lead and supervise service engineers and technicians, assign daily schedules, conduct training, diagnose complex issues, coordinate with R&D, manage warranty and spare parts,

Qualifications

• Strong knowledge of solar inverter systems, batteries, UPS, lithium battery packs.
• Understanding of electrical circuits and troubleshooting.
• Team leadership and field service management.
• Good communication and customer handling skills.
• Experience in CRM / ERP software.
• Data-driven approach to improve service efficiency.

Responsibilities

• Manage end-to-end service support for inverter and battery products.
• Ensure timely resolution of customer complaints and service tickets.
• Monitor turnaround time (TAT) for repairs, replacements, and installations.
• Maintain service quality standards across regions.
• Lead and supervise service engineers, technicians, and support staff.
• Assign daily service schedules and monitor productivity.
• Conduct technical training for service teams and channel partners.
• Diagnose complex issues related to inverters, lithium batteries, and electrical systems.
• Coordinate with R&D / production teams for recurring technical problems.
• Improve troubleshooting SOPs and service manuals.
• Handle warranty claims and product replacement approvals.
• Ensure availability of spare parts and service inventory.
• Track defective returns and failure analysis.
• Maintain high customer satisfaction scores.
• Build strong relationships with distributors, dealers, and EPC partners.
• Escalate critical complaints with proper closure.
• Prepare monthly service reports, complaint trends, failure analysis, and team performance dashboards.
• Use CRM / ERP tools for ticket management and service records.

Skills

Solar inverter systems

Batteries

UPS

Lithium battery packs

Electrical circuits

Troubleshooting

Team leadership

Field service management

Communication skills

CRM / ERP software

Data-driven optimization

Education

B.Tech / Diploma in Electrical or Electronics

Power electronics certifications preferred

Tools

CRM / ERP software

Job description

Service Operations

• Manage end-to-end service support for inverter and battery products.
• Ensure timely resolution of customer complaints and service tickets.
• Monitor turnaround time (TAT) for repairs, replacements, and installations.
• Maintain service quality standards across regions.

Team Management

• Lead and supervise service engineers, technicians, and support staff.
• Assign daily service schedules and monitor productivity.
• Conduct technical training for service teams and channel partners.

Technical Support

• Diagnose complex issues related to inverters, lithium batteries, and electrical systems.
• Coordinate with R&D / production teams for recurring technical problems.
• Improve troubleshooting SOPs and service manuals.

Warranty & Spare Management

• Handle warranty claims and product replacement approvals.
• Ensure availability of spare parts and service inventory.
• Track defective returns and failure analysis.

Customer Satisfaction

• Maintain high customer satisfaction scores.
• Build strong relationships with distributors, dealers, and EPC partners.
• Escalate critical complaints with proper closure.

MIS & Reporting

• Prepare monthly service reports, complaint trends, failure analysis, and team performance dashboards.
• Use CRM / ERP tools for ticket management and service records.

Requirements

• Strong knowledge of solar inverter systems, batteries, UPS, lithium battery packs.
• Understanding of electrical circuits and troubleshooting.
• Team leadership and field service management.
• Good communication and customer handling skills.
• Experience in CRM / ERP software.
• Data-driven approach to improve service efficiency.

Qualifications :

• B.Tech / Diploma in Electrical, Electronics, or related field.
• Additional certifications in power electronics preferred.

KPIs / Performance Metrics

• Complaint closure TAT
• Repeat complaint rate
• Warranty claim control
• Customer satisfaction score
• Service revenue from AMC / paid service
• Team productivity

Benefits

• Freedom to “follow your passion”
• Opportunity to work with one of India’s fastest-growing Solar companies
• Regular training on creative tools & AI tools
• Growth opportunities in multiple function
• Performance-based incentives & salary growth
• Hands-on exposure with leadership team