Service Engineer

Human Development & Research Foundation; Navi Mumbai; On-site; INR 350,000 - 600,000; Full time

Job summary

Human Development & Research Foundation is seeking a skilled service technician in Navi Mumbai to diagnose and resolve issues with PLC and automation systems. You will perform remote troubleshooting, schedule visits, and conduct preventive maintenance while ensuring clear customer communication.

The role requires collaboration with internal teams, comprehensive documentation of service activities, and ability to train customers on operation and maintenance techniques, with a focus on timely and

Qualifications

• Knowledge of PLC, Automation and electronics servicing and maintenance.
• Ability to collaborate with sales, engineering and product development teams.
• Ability to document service activities and maintain records for traceability.

Responsibilities

• Diagnose technical issues reported by customers via phone, email, or ticketing systems and provide remote troubleshooting.
• Schedule and coordinate on-site service visits to optimize time and resources.
• Perform preventive maintenance according to manufacturer specs and service agreements.
• Provide training and technical assistance on equipment operation and troubleshooting to customers.

Skills

PLC knowledge

Automation

Electronics servicing

Remote troubleshooting

Customer service

Tools

Field service tools

Electrical testing equipment

Job description

• Responding to customer service requests online /off line, diagnosing equipment problems and providing timely and effective.
• Knowledge of PLC, Automation, Electronic equipment servicing and maintenance
• Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
• Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.
• Your tasks
• Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
• Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
• Perform preventive maintenance activities according to manufacturer specifications and service agreements.
• Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
• Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
• Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution.
• Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support.
• Knowledge of PLC, Automation, Electronics equipment servicing .
• People from Solar /Inverter/ Automation industry will be preferred.