Field Technician – Customer Service - Surat(GJ)

Keka Inc.; Surat; On-site; INR 180,000 - 260,000; Full time

Job summary

Keka Inc. invites applications for a Field Technician – Customer Service to visit customer sites in Surat, diagnose issues with rooftop solar systems, perform troubleshooting, and carry out basic repairs to ensure timely resolution.

The role requires ITI/ Diploma in Electrical/ Electronics/ Solar, 1–3 years field service experience, familiarity with multimeter and clamp meter, and good communication. Willingness to travel and hold a two-wheeler license.

Qualifications

• ITI / Diploma in Electrical / Electronics / Solar / related technical field.
• 1–3 years of experience in electrical, solar, inverter, or field service operations.
• Basic understanding of rooftop solar systems and electrical equipment.

Responsibilities

• Visit customer sites to inspect and resolve technical complaints.
• Diagnose issues related to solar PV systems, inverters, wiring, AC/DC systems, meters, and monitoring devices.
• Perform troubleshooting, testing, and basic repair/replacement activities.
• Check system performance and identify the root cause of customer complaints.
• Coordinate with the technical/ONM team for issues requiring further technical support.
• Ensure customer complaints are resolved within the defined TAT/SLA.
• Explain the issue and resolution clearly to customers.
• Maintain proper records of site visits, issues identified, actions taken, and resolution status.
• Capture required site photographs and technical readings during visits.
• Escalate major or recurring technical issues to the concerned team.
• Follow all safety procedures while working at customer sites.
• Ensure proper handling of tools, equipment, and spare parts provided for field work.

Skills

Electrical basics

Solar systems

Troubleshooting

Customer communication

Field service

Education

ITI / Diploma in Electrical/Electronics/Solar

Tools

Multimeter

Clamp meter

Job description

Field Technician – Customer Service - Surat(GJ)

0 TO 1

Surat(GJ)

Full-Time

Field Technician – Customer Service

Job Summary

We are looking for a Field Technician to join our customer service team. The technician will be responsible for visiting customer sites, understanding and diagnosing technical issues, performing troubleshooting and basic repairs, and ensuring timely resolution of customer queries related to rooftop solar systems.

Key Responsibilities

• Visit customer sites to inspect and resolve technical complaints.
• Diagnose issues related to solar PV systems, inverters, wiring, AC/DC systems, meters, and monitoring devices.
• Perform troubleshooting, testing, and basic repair/replacement activities.
• Check system performance and identify the root cause of customer complaints.
• Coordinate with the technical/ONM team for issues requiring further technical support.
• Ensure customer complaints are resolved within the defined TAT/SLA.
• Explain the issue and resolution clearly to customers.
• Maintain proper records of site visits, issues identified, actions taken, and resolution status.
• Capture required site photographs and technical readings during visits.
• Escalate major or recurring technical issues to the concerned team.
• Follow all safety procedures while working at customer sites.
• Ensure proper handling of tools, equipment, and spare parts provided for field work.

Required Skills & Qualifications

• ITI / Diploma in Electrical / Electronics / Solar / related technical field.
• 1–3 years of experience in electrical, solar, inverter, or field service operations.
• Basic understanding of rooftop solar systems and electrical equipment.
• Ability to use basic electrical testing tools such as a multimeter and clamp meter.
• Good troubleshooting and problem-solving skills.
• Comfortable travelling to customer locations.
• Good communication and customer-handling skills.
• Valid two-wheeler driving licence.

Preferred Experience

Experience in: