Technical Support - Service

W3villa Technologies Pvt. Ltd.; India; On-site; INR 450,000 - 600,000; Full time

Job summary

W3villa Technologies Pvt. Ltd. is seeking a skilled Technical Support Engineer – Solar Service to provide assistance for solar products including inverters and panels. The role involves troubleshooting technical issues, supporting service teams, and coordinating with internal departments.

The ideal candidate will have a B.Tech or Diploma in Electrical, Electronics, or Renewable Energy, with strong knowledge of solar systems. Good communication and problem-solving skills are essential.

Qualifications

• Strong knowledge of solar inverters, solar panels, and solar power systems.
• Experience in solar installation and commissioning support.

Responsibilities

• Provide technical support for solar products.
• Troubleshoot installation and operational issues.
• Support field service engineers and customers.
• Maintain service records and documentation.
• Provide product training to service teams.

Skills

Solar inverters knowledge

Electrical circuits understanding

Troubleshooting skills

Communication skills

Problem-solving skills

Education

B.Tech / Diploma in Electrical / Electronics / Renewable Energy

Job description

Job Description – Technical Support (Solar Service)

Job Title: Technical Support Engineer – Solar Service

Department: Service / Technical Support

Location: Safiabad, Sonipat (Haryana) / Field Support

Experience: 2 – 5 Years

Qualification: B.Tech / Diploma in Electrical / Electronics / Renewable Energy

Job Summary

We are looking for a skilled Technical Support Engineer – Solar Service to provide technical assistance, troubleshooting, and service support for solar products and systems. The role involves supporting customers, service teams, and partners in resolving technical issues related to solar inverters, panels, and related equipment.

Key Responsibilities

• Provide technical support for solar products including inverters, panels, and solar systems.
• Troubleshoot and resolve installation, commissioning, and operational issues.
• Support field service engineers, dealers, and customers with technical guidance.
• Assist in remote troubleshooting and fault diagnosis.
• Coordinate with internal teams (R&D, Quality, Production) to resolve product-related issues.
• Maintain service records, technical reports, and documentation.
• Provide product training to service teams, dealers, and partners.
• Ensure timely resolution of customer complaints and service requests.
• Support site visits when required for technical inspection and issue resolution.

Required Skills

• Strong knowledge of solar inverters, solar panels, and solar power systems.
• Understanding of electrical circuits, troubleshooting, and fault analysis.
• Experience in solar installation and commissioning support.
• Good communication and problem-solving skills.
• Ability to work with customers, dealers, and field service teams.

Preferred Skills

• Experience in rooftop solar / solar EPC / inverter service support.
• Knowledge of remote monitoring systems and solar diagnostics tools.
• Basic understanding of net metering and solar regulations.
• Technical troubleshooting.
• Analytical thinking.
• Team collaboration.