Manager-Tekline

Mahindra And Mahindra Ltd.; Faridabad District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Mahindra And Mahindra Ltd. in India seeks an experienced automotive engineer to support dealer technical services across Mahindra automotive division products. The role focuses on remote technical assistance and rapid problem resolution.

Responsibilities include root cause analysis, sharing findings with upstream teams for product improvements, building dealer capability, conducting technical audits, and ensuring smooth new product launches from a technical support perspective.

Qualifications

• 5 to 10 years in automotive engineering or related field.
• Strong technical knowledge on automobiles with emphasis on electrical/electronics.
• Data analytics and root-cause analysis capabilities.
• Good communication skills, both written and spoken, with ability to hand-hold and build capability.

Responsibilities

• Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems
• Failure root cause analysis and share information with upstream teams for product improvements
• Enhance technical capabilities of dealer personnel
• Dealership audit on technical aspects
• Ensuring smooth new product launches from technical support side

Skills

Automotive knowledge

Troubleshooting

Electrical & Electronics

Analytical skills

Education

M.E. in Mechanical

M.E. in Automobile

B.E. in Mechanical

B.E. in Automobile

B.E. in Engineering

M.E. in Engineering

Job description

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TEKline - To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving on Mahindra automotive division products. Technical hotline provides remote technical assistance.

Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems

Failure Root cause analysis and share information with upstream teams for product improvements

Enhance technical capabilities of dealer personnel

Dealership audit on technical aspects

Ensuring smooth new product launches from technical support side

Education Qualification

Masters of Engineering; Bachelor of Engineering; Masters of Engineering in Mechanical; Masters of Engineering in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile

General Experience

5 to 10 years

Strong Technical knowledge on Automobiles, Quick Response, Good electrical & electronics knowledge and strong analytical abilities. Passionate about troubleshooting.

Data analytics, Root cause analysis, Prioritization , Good Communication skills (written and spoken) Hand holding and capability building

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