Field Technical Expert

Mahindra And Mahindra Ltd.; Telangana; On-site; INR 600,000 - 850,000; Full time

Job summary

Mahindra And Mahindra Ltd. is seeking a field service and aftersales supervisor to analyze technical vehicle complaints and coordinate defect rectification.

You will ensure warranty handling and implement service processes across partner channels, while developing secondary channels and guiding spare parts sales networks. The role involves training service managers, supporting strategic customers with channel partners, and driving profitability of partner workshops through MIS reporting and

Qualifications

• Diploma or BE in mechanical engineering or equivalent.
• Ability to analyze field technical complaints and plan corrective actions.
• Understanding of service processes across channel partners.

Responsibilities

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feedback on companys as well as competitors products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Managing service guarantee at the dealership.
• Monthly visit to ASC and monitor his performance along with ASC coordinator.
• Service camps on monthly basis.
• Monthly visits to customer and update M Response data

Skills

Analytical skills

Communication skills

Education

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Job description

Select how often (in days) to receive an alert:

Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical