Tech Liner Professional

MSX International; New Delhi; On-site; INR 350,000 - 600,000; Full time

Job summary

MSX International in Delhi is seeking a technical support professional to provide assistance and programming support to dealers, resolving vehicle repairs that dealer technicians find difficult, including support for new product launches. You will analyze VOC daily and initiate training programs at dealers to improve diagnostics.

Responsibilities include analyzing Non-F1 cases, preparing countermeasure sheets, implementing F1 best practices, clearing diagnosis delays, deep-diving into dealer

Qualifications

• B.E or Diploma (Automobile/Mechanical)

Responsibilities

• Analysis of Non-F1 cases at dealers and root cause with regional deployment.
• Prepare countermeasure sheets and educate dealers.
• Implement F1 good practices at dealers.
• Clear long pending vehicles waiting for diagnosis.
• Perform deep dive into dealer processes and action plans.
• Validate dealer action plans and train for improvement.
• Prepare training modules using GTSS data for NTL.
• Provide remote online support and dealer visits.

Education

B.E or Diploma (Automobile/Mechanical)

Job description

Job Description

Job Purpose:

• Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for new product launches.
• Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.
• Implement process for Fix it right by initiate training programme at dealers
• Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis)

Principal Accountabilities:

• Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers
• Prepare countermeasure sheet for Non F1 cases and educate dealers on same
• Implement F1 good practice at dealers
• Clear long pending vehicle waiting for diagnosis
• Perform Deep dive in dealer process and make action plan for all negative VOC
• Validate dealer level action plan and give training for further improvement
• Prepare training module base on available GTSS database and need for NTL
• Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved
• Analyse dealer requirement and support in correct diagnosis and repair
• Remote online support
• Dealer visits Qualifications

B.E or Diploma (Automobile/Mechanical)