Assistant Area Manager - Customer Care
Mahindra And Mahindra Ltd.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Mahindra And Mahindra Ltd. seeks an experienced Field Service Engineer focused on tractor service delivery and customer support. The role involves coordinating field activities, improving service quality, and strengthening dealer channels to meet service targets across the organization.
The candidate should have 4–7 years of experience in engineering and a strong background in CRM, service planning, and revenue generation within the tractor industry.
Qualifications
- Diploma or BE in Mechanical/Automobile/Agriculture with 4-7 years of experience.
- Engineering degrees in mechanical/automobile/agriculture required, relevant field service exposure preferred.
- Experience in tractor/agri-equipment service and dealer network support would be advantageous.
Responsibilities
- Ensure customer satisfaction among Sales & Dealers to support the function.
- Inclusion of channels to propagate business at Dealership level as well as Organizational level.
- Service Quality audit, Feedbacks, Field trials, Retro-fitments drives etc.
- Warranty control, audit & dispute handling.
- Reduce vehicle down time & improve work quality.
Skills
Education
Tools
Job description
Select how often (in days) to receive an alert:
Customer Centric Role
Quality Product installation
Tractor Service within Timeline & Quality .
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
Product complaints resolution with feedback to Plant HO. thru Field Technical reports.
Ensure Retention of Customers – Under warranty as well as Post warranty.
Conducting field service activities for customers.
Ensure CSI amongst top in the industry.
Warranty control, audit & dispute handling.
Reduce vehicle down time & improve work quality.
Managerial Role
Ensure Dealership is Profitable & Sustainable
Meet Organisational service Business targets like Spares , Lubes, accessories… etc.
Capability building of dealers Manpower on technical skill and system & processes.
Ensures Customer satisfaction among Sales & Dealers to support the function .
Inclusion of Channels to propagate business at Dealership level as well as Organizational level.
- Service Quality audit , Feedbacks , Field trials , Retro- fitments drives etc
Tractor
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
4-7 years of Experience
Communication Skills
Customer Sensitivity
Consumer Focus
Customer Relationship Management (CRM)
Customer Support
Manpower Management
Dealer Relationship Management
Negotiation
Training & Development
Revenue Generation
SAP
Service Planning
Service Readiness Assessment
Team Building
Territory Coverage Optimization
Warranty Management
Designing Customer Experience
Service Orientation
Capability Building
Service Quality
Service Management
Job Segment: Engineer, Field Service, Engineering, Manufacturing
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
