Tech Liner

Msxinternational; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

MSX International is seeking an experienced technical support professional in Delhi to provide diagnostic and training services to dealers. You will analyze complex vehicle diagnosis issues, implement corrective actions, and train dealer technicians to improve first-time fixes.

The role requires hands-on diagnostics across mechanical and electrical systems, including CAN, hybrids, and EVs, with emphasis on VOC-driven process improvements and dealer collaboration.

Qualifications

• B.E or Diploma in Automobile/Mechanical required.
• 8-10 years of relevant experience.
• Experience managing multiple OEM dealerships.
• Expert in VOC analysis and PDCA for Fix it right first-time.
• Hands-on vehicle diagnostic and repair experience.
• Technical knowledge of vehicle mechanical and electrical systems.
• Experience with CAN diagnostics, Hybrid and Electric vehicles.
• Analytical and conceptual thinking.
• Able to train dealer technicians.

Responsibilities

• Analyze Non-F1 cases at dealers; identify root causes and deploy countermeasures regionally.
• Create countermeasure sheets for Non-F1 cases and educate dealers.
• Implement F1 good practices at dealers.
• Clear long-pending vehicle diagnosis delays.
• Deep-dive dealer processes and form action plans for negative VOC.
• Validate dealer action plans and provide further training.
• Prepare training modules from GTSS database for NTL needs.
• Monitor and recommend improvements for product and technical support issues affecting diagnostics and quality.
• Analyze dealer requirements and support correct diagnoses and repairs.
• Provide remote online support.
• Conduct dealer visits.

Skills

VOC analysis

PDCA

Training delivery

Vehicle diagnostics

CAN diagnostics

Analytical thinking

Electrical knowledge

Mechanical knowledge

Education

B.E or Diploma (Automobile/Mechanical)

Tools

CAN diagnostics

Dealer management

Job description

Job Purpose:
Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for new product launches.
Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.
Implement process for Fix it right by initiate training programme at dealers
Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis)

Principal Accountabilities:

• Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers
• Prepare countermeasure sheet for Non F1 cases and educate dealers on same
• Implement F1 good practice at dealers
• Clear long pending vehicle waiting for diagnosis
• Perform Deep dive in dealer process and make action plan for all negative VOC
• Validate dealer level action plan and give training for further improvement
• Prepare training module base on available GTSS database and need for NTL
• Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved
• Analyse dealer requirement and support in correct diagnosis and repair
• Remote online support
• Dealer visits

B.E or Diploma (Automobile/Mechanical)

8-10 years of Relevant Experience

Experience to manage multiple dealership of OEM

Expert in VOC analysis and making PDCA to impart Fix it right first-time process

National or state level winner in Technician skill contest (added advantage)

Hands on experience on vehicle diagnostic and repair

Technical knowledge on vehicle aggregates (mechanical and electrical)

Practical experience on latest vehicle technologies (CAN diagnostics, Hybrid, Electric)

Analytical and conceptual thinking

Good experience in understanding and grasping the VOC from dealers

Have experience to impart training to dealers technicians

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.