Manager - Retail Store Operations

Vodafoneidea; Rewari; On-site; INR 290,000 - 469,000; Full time

Job summary

Vodafoneidea is seeking a Store Manager (M1) in Bahadurgarh to drive customer delight, manage store operations, and achieve revenue targets across voice, data and related products. You will lead store-level sales, promotions and ensure compliance with HSW guidelines.

The role emphasizes building team commitment, sales planning, and effective stock management while delivering strong customer service and store experience.

Qualifications

• Graduation is essential (Regular).
• MBA/PG in business management preferred.
• 1–4 years of work experience in retail.
• Experience in retail store operations and customer relationship management.
• Revenue target achievement and cost management.

Responsibilities

• Drive customer delight and overall store responsibility including service, sales and revenue targets.
• Execute marketing promotions, displays and store experience schemes.
• Maintain adherence to store processes, documentation and systems.

Skills

Communication skills

Technology awareness

Continuous learning

Team leadership

Decision making

Sales planning

Problem solving

Customer relationship management

Education

Graduation - Regular

MBA / Post Graduation

Job description

Job Description:

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Bahadurgarh

Job Purpose

• Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)
• Execute marketing promotions, display and store experience schemes
• Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities

Sales

• Achieve TNPS & EQ.
• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers' purchase decisions
• Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
• Ensure and monitor quality of acquisition through the store

RoI

• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• Manage higher retention and achieve customer satisfaction for walk-in customers

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Must have technical / professional qualifications

• Essential : Graduation - Regular
• Desired : post - graduation in business management/MBA
• work ex: 1 - 4 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management.