Store Manager

Airtel; Saran; On-site; INR 600,000 - 800,000; Full time

Job summary

Airtel stores in Bihar region seek a Store Manager to oversee daily operations, revenue and cost targets, and customer experiences. You will lead a team of store staff, ensure SOP compliance, and coordinate with supply chain for product availability.

The role emphasizes merchandising, security, and cross-functional collaboration to deliver best-in-class service and store performance. Previous retail leadership experience is preferred.

Qualifications

• Experience in managing retail stores and operations.
• Proficiency with MS Office (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Store Operations: Manage SOPs and store guidelines, oversee look and feel.
• Inventory control: conduct stock checks and coordinate with supply chain for product availability.
• Merchandising: Oversee displays and store layouts to be on brand.
• Financials: track transactions and budgets to meet cost targets.
• Security: implement loss-prevention measures and safeguarding inventory.
• Launch readiness: clear store for formal launches, refits, or conversions.
• Customer Experience: enhance customer satisfaction and issue resolution; ensure in-store product knowledge.
• KPIs: establish and report on KPIs to senior management.
• People Management: lead staff, coach performance, and train for product knowledge and sales techniques.
• Cross-functional: collaborate with marketing, finance, and HR to align policies and integrate store & online operations.

Skills

Retail operations

MS Office

Job description

Job Details

• Job Title - Store Manager
• Designation - Store Manager
• Function - D2C
• Level/Grade- Assistant Manager

Position Description

The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets.

Organizational Relationship

Reporting To Regional Head (~ Zonal Own Retail Manager)

Total number of employees supervised by you DIRECTLY or INDIRECTLY

Managerial Individual Contributors.

Key Responsibilities & Accountabilities

• Store Operations:
  • Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards.
  • Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability.
  • Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand.
  • Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met.
  • Implement security measures and loss prevention strategies to safeguard inventory and assets.
  • Accountable for clearing store for formal launches across dimensions and during refit & conversion.
• Customer Experience:
  • Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
  • Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.
  • Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management.
• People Management
  • Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.
  • Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices.
  • Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations.
• Key Interactions
  • Internal / External Stakeholders
  • Internal Zonal / Area Sales Managers & Field Sales Executives
  • External Channel Partners

Skills and Competencies

• Technical Competencies
  • Proficiency in retail operations and S&M techniques
  • Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook
• Leadership and Behavioural Competencies
  • Process Orientation
  • Influencing Personality
  • Communication Skills (oral/written)
  • Interpersonal Skills
  • Teamwork and Collaboration
  • Result Orientation
  • Customer Obsession
  • Positive Drive and Energy