Manager - Retail Store Operations

Vodafone Idea Limited; Kanpur; On-site; INR 400,000 - 700,000; Full time

Job summary

Vodafone Idea Limited is seeking a Store Manager for our Vi store in Kanpur, UP. You will oversee customer service, drive store-level sales and revenue targets across voice, data and value-added services.

Responsibilities include executing promotions, maintaining store displays, monitoring stock, managing a team, and ensuring compliance with processes and safety norms, while delivering a superior customer experience.

Qualifications

• Experience of retail store and customer relationship management.
• Revenue target achievement and cost management.
• 2–5 years of experience at a retail store.

Responsibilities

• Achieve sales targets for all products at a Vi store.
• Ensure and monitor quality of acquisition through the store.
• Deliver revenue targets and increase revenue per footfall.
• Maintain store processes, documentation and systems.
• Execute marketing, branding and promotion activities.
• Resolve channel-specific issues within timelines.
• Manage churn and ensure customer satisfaction for walk-in customers.
• Maintain stock availability and store upkeep.
• Keep employee retention and motivation through reviews and training.

Skills

Sales Planning and Forecasting

Solving Problems

Building Team Commitment

Leads Decision Making & Delivering Res

Continuous Learning & EmpoweringTalent

Education

Graduation

MBA

Job description

Role

Store Manager

Job Level / Designation

Manager

Function / Department

Retail

Job Purpose

• Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
• Execute marketing promotions, display and store experience schemes

Key Result Areas / Accountabilities

Sales

• Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store
• Ensure and monitor quality of acquisition through the store
• Revenue -Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers’ purchase decisions

RoI

• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• Manage churn and achieve customer satisfaction for walk-in customers

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate placement of pop-ups and product displays at store

Marketing

• Execute marketing, branding and promotion activities
• Ensure fliers/ brand POS are available at store
• Resolve channel-specific issues within specific timelines

People

• Resolve store-specific issues within specific timelines
• Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
• Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance

• Ensure that the HSW norms are adhered to

Core Competencies, Knowledge, Experience

Critical Success Factors

• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results

Threshold Functional Competencies

• Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

• Sales Planning and Forecasting
• Solving Problems

Experience

• 2 – 5 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management

Qualifications

Must have technical / professional qualifications

• Essential : Graduation
• Desired : Full – time post - graduation in business management/MBA