Manager - Retail Store Operations

Vodafone Idea Limited; Chennai; On-site; INR 300,000 - 500,000; Full time

Job summary

Vodafone Idea Limited is looking for a Store Manager in Erode, Tamil Nadu. The role involves driving customer delight, managing store activities, and ensuring store-level sales. Candidates should have 1–4 years of experience in retail management, along with good communication skills and a graduate degree. Post-graduation or MBA is a plus. The manager will achieve revenue targets while ensuring quality customer service and effective team management.

Qualifications

• 1–4 years of work experience in retail store management.
• Experience in customer relationship management.
• Ability to achieve revenue targets and manage costs.

Responsibilities

• Drive customer delight and manage overall store activities.
• Achieve TNPS & EQ and revenue targets.
• Ensure adherence to store processes and stock availability.

Skills

Good communication skills

Awareness on technology advancements

Problem Solving

Education

Graduation - Regular

Post-graduation in business management/MBA

Job description

Store Manager

Job Level: M1

Function / Department: Retail

Location: ERODE

Job Purpose

• Drive customer delight in every walk-in and overall responsibility for activities at a store - spanning customer service, store‑level sales and revenue targets across all products (voice – post‑paid/ prepaid, data etc.)
• Execute marketing promotions, display and store experience schemes
• Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities

Sales

• Achieve TNPS & EQ.
• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers’ purchase decisions
• Driving sales of all products (Voice-Post‑paid/ prepaid, data, VAS, handsets etc.) at a store
• Ensure and monitor quality of acquisition through the store

RoI

• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• Manage higher retention and achieve customer satisfaction for walk‑in customers

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

• Good communication skills
• Awareness on technology advancements & new digital product knowledge
• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results
• Products, Services and Technology Knowledge - Consumer
• Sales Planning and Forecasting
• Problem Solving

Must Have Technical / Professional Qualifications

• Essential: Graduation - Regular
• Desired: Post‑graduation in business management/MBA
• Work experience: 1–4 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management