Manager- Store

Vodafone Idea Limited; Chennai; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading telecommunications company is seeking a Store Manager in Chennai to oversee retail operations. The role involves driving customer satisfaction, achieving sales targets, and managing inventory effectively. Ideal candidates will possess good communication skills, experience in retail management, and a minimum of a graduation degree, with preferences for post-graduation or MBA. Responsibilities include ensuring store upkeep and delivering excellent customer service. The position requires a proactive approach to problem-solving and team management.

Qualifications

• Minimum of 1–4 years of experience in retail store management.
• Experience in achieving revenue targets and managing costs.
• Ability to empower team and ensure customer satisfaction.

Responsibilities

• Drive customer delight and manage store activities.
• Achieve revenue targets and manage customer retention.
• Ensure adherence to store processes and maintain stock availability.

Skills

Good communication skills

Sales planning and forecasting

Problem solving

Customer relationship management

Knowledge of retail technologies

Education

Graduation – Regular

Post-graduation in business management / MBA

Job description

Role

Store Manager

Job Level / Designation

M1

Function / Department

Retail

Location

Chennai

Job Purpose

• Drive customer delight in every walk‑in and overall responsibility for activities at a store – spanning customer service, store‑level sales and revenue targets across all products (voice – post‑paid / prepaid, data, etc.)
• Execute marketing promotions, display and store experience schemes.
• Comply with all HSW guidelines and impart knowledge about HSW.

Key Result Areas / Accountabilities

Sales

• Achieve TNPS & EQ.
• Deliver revenue targets for the store.
• Increase revenue per footfall by aiding customers’ purchase decisions.
• Drive sales of all products (voice – post‑paid / prepaid, data, VAS, handsets, etc.) at the store.
• Ensure and monitor quality of acquisition through the store.

RoI

• Achieve profitability (Return on Investment) targets for the store.
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses).

Customer Service

• Manage higher retention and achieve customer satisfaction for walk‑in customers.

Store Management

• Ensure adherence to store processes in terms of documentation and systems.
• Ensure infrastructure / store upkeep.
• Maintain availability of stock at the store while adhering to norms.
• Ensure appropriate product placement & displays at store.

Core Competencies, Knowledge, Experience

• Good communication skills.
• Awareness of technological advancements & new digital product knowledge.
• Continuous learning & empowering talent.
• Building team commitment.
• Leading decision‑making & delivering results.
• Products, services and technology knowledge – consumer.
• Sales planning and forecasting.
• Problem solving.

Qualifications

• Essential: Graduation – Regular.
• Desired: Post‑graduation in business management / MBA.
• Work experience: 1–4 years.
• Experience of retail store and customer relationship management.
• Revenue target achievement and cost management.