Manager-Retail Store Operations

Vodafone Idea Limited; Gorakhpur; On-site; INR 500,000 - 800,000; Full time

Job summary

Vodafone Idea Limited is seeking a Store Manager in Gorakhpur. In this role, you will be responsible for managing all store operations, achieving sales targets, and ensuring high levels of customer service. You should have 2-5 years of experience in retail and customer relationship management and a graduation degree, preferably with an MBA. The position requires strong leadership and problem-solving skills while adhering to company policies and compliance standards.

Qualifications

• 2-5 years experience in retail and customer relationship management.
• Proven record in revenue target achievement.
• Understanding of HSW compliance.

Responsibilities

• Manage store activities to achieve sales and revenue targets.
• Oversee customer service and sales planning.
• Ensure compliance with policies and systems.

Skills

Customer service

Sales target achievement

Team management

Education

Graduation

Full-time post-graduation in business management/MBA

Job description

Role

Store Manager

Job Level / Designation

Manager

Function / Department

Retail

Location

Gorakhpur

Job Purpose

• Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
• Execute marketing promotions, display and store experience schemes.

Sales

• Achieve sales target for all products (Voice‑Post‑paid/ prepaid, data, VAS, handsets etc.) at a Vi store
• Ensure and monitor quality of acquisition through the store
• Deliver revenue targets for the store.
• Increase revenue per footfall by aiding customers’ purchase decisions.

RoI

• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• Manage churn and achieve customer satisfaction for walk‑in customers.

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate placement of pop‑ups and product displays at store.

Marketing

• Execute marketing, branding and promotion activities
• Ensure fliers/ brand POS are available at store
• Resolve channel‑specific issues within specific timelines.

People

• Resolve store‑specific issues within specific timelines
• Keep employee‑retention and motivation levels high through regular reviews and performance streamlining of both on‑roll and off‑roll employees
• Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance

• Ensure that the HSW norms are adhered to.

Core Competencies, Knowledge, Experience

• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results

Threshold Functional Competencies

• Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

• Sales Planning and Forecasting
• Solving Problems

Experience

• 2 – 5 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management

Qualifications

Must have technical / professional qualifications:

• Essential : Graduation
• Desired : Full‑time post‑graduation in business management/MBA