Manager - Retail Store Operations

Vodafone Idea Limited; Kanpur Nagar; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading telecommunications company in Kanpur Nagar is seeking a Store Manager to oversee store operations, achieve sales targets, and ensure customer satisfaction. The role involves managing sales and marketing initiatives, maintaining store standards, and leading a team. Qualified candidates should have 2 to 5 years of experience in retail and customer relationship management, and possess at least a graduation degree. The position offers a dynamic work environment focused on growth and achievement.

Qualifications

• 2 – 5 years of experience in retail store and customer relationship management.
• Experience in revenue target achievement and cost management.

Responsibilities

• Achieve sales targets for all products at the store.
• Manage churn and achieve customer satisfaction for walk-in customers.
• Execute marketing, branding and promotion activities.

Skills

Customer relationship management

Sales planning and forecasting

Problem-solving

Team management

Education

Graduation

Full-time post-graduation in business management/MBA

Job description

Role

Store Manager

Job Level / Designation

Manager

Function / Department

Retail

Job Purpose

• Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post‑paid / prepaid, data etc.)
• Execute marketing promotions, display, and store experience schemes

Key Result Areas / Accountabilities

Sales

• Achieve sales target for all products (Voice – Post‑paid / prepaid, data, VAS, handsets etc.) at a Vi store
• Ensure and monitor quality of acquisition through the store
• Revenue – Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers’ purchase decisions

RoI

• Achieve profitability (Return on Investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• Manage churn and achieve customer satisfaction for walk‑in customers

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate placement of pop‑ups and product displays at store

Marketing

• Execute marketing, branding and promotion activities
• Ensure fliers / brand POS are available at store
• Resolve channel‑specific issues within specific timelines

People

• Resolve store‑specific issues within specific timelines
• Keep employee‑retention and motivation levels high through regular reviews and performance streamlining of both on‑roll and off‑roll employees
• Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance

• Ensure that the HSW norms are adhered to

Critical Success Factors

• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results

Threshold Functional Competencies

• Products, Services and Technology Knowledge – Consumer

Differentiating Functional Competencies

• Sales Planning and Forecasting
• Solving Problems

Experience

• 2 – 5 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management

Qualifications

• Essential: Graduation
• Desired: Full‑time post‑graduation in business management/MBA