Manager - Retail Store Operations

Vodafone Idea Limited; Paschim Medinipur; On-site; INR 400,000 - 600,000; Full time

Job summary

A telecommunications company is seeking a Store Manager in Paschim Medinipur, West Bengal. The role involves ensuring adherence to store processes, managing stock availability, and improving customer satisfaction. Responsibilities include coaching staff, enhancing revenue, and minimizing losses. Candidates should be graduates with P&L management skills and 2-3 years of retail experience. This is an excellent opportunity for individuals looking to advance their retail management career.

Qualifications

• Graduate with P&L Management skills.
• 2-3 years of work experience in Retail Industry.
• Experience in Store Management & Customer Relationship Management.

Responsibilities

• Monitor quality of acquisition through the store.
• Increase revenue per footfall by aiding customer purchase decisions.
• Achieve profitability targets for the store.
• Minimize losses from pilferage and shrinkage.
• Manage churn and achieve customer satisfaction.
• Ensure proper placement of displays at the store.
• Coach and train Store Executives.

Skills

P&L Management

Customer Relationship Management

Store Management

Education

Graduate degree

Job description

Overview

Job Purpose: Responsible for adherence to store processes in terms of documentation and systems. Maintain availability of stock at the store while adhering to norms.

Role

Store Manager

Function / Department

Retail

Location

WBK

Responsibilities

• Monitoring and ensure quality of acquisition through store
• Increasing revenue per footfall by aiding customers’ purchase decisions
• Achieving profitability (Return on investment) targets for the store
• Minimizing losses from pilferage (wastage) and shrinkage (unidentified losses)
• Managing churn and achieve customer satisfaction for walk-in customers
• Ensure appropriate placement of pop-ups and product displays at store and resolve store-specific issues within specific timelines
• Coach & train Store Executives and ensure employee-retention and motivation levels are high through regular reviews and performance streamlining of both on-roll and associate employees

Qualifications

• Graduate with P&L Management skills.
• 2-3 years of work experience in Retail Industry
• Store Management & Customer Relationship Management

Must Have Technical / Professional Qualifications

• Graduate with P&L Management skills.
• 2-3 years of work experience in Retail Industry
• Store Management & Customer Relationship Management