Retail Store Manager

Ramraj Cotton; Delhi; On-site; INR 446,000 - 781,000; Full time

Benefits offered by this job

Performance Linked Incentives

Employee Provident Fund (PF)

Bonus

Gratuity

Group Mediclaim Insurance

Leave Encashment

Job summary

Ramraj Cotton is seeking a capable Business Manager to lead daily showroom operations and drive sales targets. You will focus on delivering a superior customer experience, maintain store standards, and build a productive sales team.

Responsibilities include achieving targets, optimizing ATV/ASP/UPT, managing stock, visuals, cash controls, and CRM-driven loyalty. The role emphasizes leadership, training, and strong communication to sustain growth.

Qualifications

• Proven 5–10 years of experience as a Retail Store Manager.
• Strong leadership and business orientation.
• Excellent customer management and analytical skills.
• Strong communication and interpersonal skills.
• Any degree or Retail Management / Business / Commerce / Economics course.

Responsibilities

• Achieve daily, monthly and annual sales targets and improve ATV/ASP/UPT.
• Drive promotions, upselling, cross-selling and customer reactivation.
• Monitor stock levels, replenishment, FIFO and display standards.
• Supervise staff, set rosters and coach on product knowledge and service.
• Ensure prompt billing, handle escalated complaints within 24 hours, drive CRM enrolment.

Skills

Leadership

Business Orientation

Customer management

Analytical skills

Communication skills

Education

Bachelor's degree in Retail Management / Business / Commerce / Economics

Job description

Business Manager

Role purpose

Lead day-to-day showroom operations to meet sales targets, provide a strong customer experience, maintain store and stock standards, and develop a productive sales team.

Key responsibilities

Sales and growth.

Own daily, monthly and annual targets. Review sales and staff performance each morning; improve average transaction value (ATV), average selling price (ASP), units per transaction (UPT), basket size and category sell-through. Drive upselling, cross-selling, customer reactivation and local promotions.

Stock and presentation.

Monitor stock cover and request replenishment to prevent lost sales. Follow FIFO, clear ageing and slow-moving stock, maintain minimum base quantity (MBQ), and keep displays, lighting, cleanliness and ambience in line with visual merchandising standards.

Store controls.

Follow opening and closing procedures, cash reconciliation, daybook checks and bank deposits. Maintain one-file records and gift-coupon registers, prevent shrinkage and damage, complete stock checks, and submit accurate daily MIS to the Cluster Manager / Head Office.

Team leadership.

Supervise the ASM, cashiers and sales executives. Set rosters and individual targets; coach staff in product knowledge, selling, grooming, customer service, CRM and audit readiness. Plan festival staffing and support retention.

Customer service.

Ensure attentive service and prompt billing, resolve escalated complaints within 24 hours, drive CRM enrolment and loyalty redemption, seek customer reviews, and share recurring feedback with the Cluster Manager.

Qualifications and capabilities

• Proven successful experience as a Retail Store Manager of 5 to 10 Years.


• Powerful Leading and Business Orientation skills.


• Excellent in Customer management and Analytical skills


• Good in communication and interpersonal skills


• Any Degree/ Retail Management courses/Business Management/Commerce/Economics

Employee Benefits

• Performance Linked Incentives


• Employee Provident Fund (PF)


• Bonus


• Gratuity


• Group Mediclaim Insurance


• Leave Encashment