Manager- Dispatch Operations

JustAct; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JustAct is seeking a Manager – Dispatch Operations & Fulfilment to own and streamline end-to-end dispatch processes across multiple locations in India. You will ensure every dispatch is tracked with verifiable delivery evidence, reconciled, and reported, while building robust SOPs and vendor-controls.

The role requires strong execution discipline, experience managing vendors, and excellent MIS/Excel skills to drive continuous improvement and scalable growth.

Qualifications

• Experience in high-volume dispatch or logistics.
• Strong Excel and MIS reporting skills.
• Vendor-management experience.

Responsibilities

• Own end-to-end dispatch operations for legal notices and documents.
• Coordinate high-volume, time-sensitive dispatches across multiple locations.
• Establish SOPs, SLAs, checklists and quality controls for dispatch operations.
• Manage courier and dispatch vendors; ensure adherence to timelines.
• Capture and reconcile dispatch and delivery evidence, including tracking IDs and delivery reports.
• Ensure vendors provide timely and accurate dispatch and delivery reports.
• Track every dispatch from initiation through delivery/return and identify exceptions proactively.
• Establish systems to prevent false, delayed or incomplete dispatch reporting by vendors.
• Build dashboards and MIS for daily/weekly monitoring of dispatch status, pending items, exceptions and vendor performance.
• Identify operational bottlenecks and continuously improve turnaround time and accuracy.
• Coordinate with Case Management, Operations, Technology and external vendors.
• Conduct regular vendor performance reviews and drive corrective actions.
• Build scalable dispatch operations capable of handling growth.

Skills

Dispatch operations

Vendor management

MIS & reporting

Process improvement

Education

Graduate

Tools

Excel

Tracking systems

Job description

JustAct is an AI-powered dispute resolution technology company serving banks, NBFCs, enterprises and other organisations across India.

As part of our operations, we manage high-volume, time-sensitive dispatches of legal notices and case-related documents to respondents across multiple locations.

About the Role

We are looking for a Manager – Dispatch Operations & Fulfilment to own and streamline our end-to-end dispatch operations.

The role will be responsible for ensuring that every dispatch is processed on time, tracked accurately, supported by verifiable proof of dispatch/delivery, and properly reconciled and reported .

The person will build robust processes, manage external vendors, establish accountability mechanisms and ensure strict adherence to defined operational SLAs.

This is a process-intensive, high-volume operations role requiring strong execution discipline and excellent MIS and vendor-management capabilities.

Key Responsibilities

• Own end-to-end dispatch operations for legal notices and case-related documents.
• Plan, coordinate and monitor high-volume, time-sensitive dispatches across multiple locations.
• Establish and enforce SOPs, SLAs, checklists and quality controls for dispatch operations.
• Manage and monitor courier and dispatch vendors and ensure adherence to agreed timelines.
• Ensure 100% capture and reconciliation of dispatch and delivery evidence , including tracking IDs, delivery reports, acknowledgements and other available proof of delivery.
• Ensure vendors provide timely and accurate dispatch and delivery reports.
• Track every dispatch from initiation through delivery/return and identify exceptions proactively.
• Establish systems to prevent false, delayed or incomplete dispatch reporting by vendors.
• Build dashboards and MIS for daily/weekly monitoring of dispatch status, pending items, exceptions and vendor performance.
• Identify operational bottlenecks and continuously improve turnaround time, accuracy and process compliance.
• Coordinate closely with Case Management, Operations, Technology and external vendors.
• Conduct regular vendor performance reviews and drive corrective actions.
• Build a scalable dispatch operation capable of handling significant growth in volumes without compromising accuracy or timelines.

What We Are Looking For

• Graduate with 5–8 years of experience in dispatch, fulfilment, logistics or high-volume operations.
• Experience in e-commerce, BFSI, logistics, courier, document processing or similar high-volume environments preferred.
• Experience managing multiple vendors and large-scale, time-sensitive dispatch operations.
• Strong understanding of tracking, reconciliation, proof of delivery and exception management.
• Strong process-orientation with the ability to build SOPs and operational controls from the ground up.
• Excellent MIS, Excel/data management and reporting skills.
• Strong vendor-management and negotiation skills.
• Ability to identify gaps, enforce accountability and ensure process adherence.
• Strong attention to detail and ownership mindset.