Senior Associate Logistics

Offineeds; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

A logistics company is seeking a dynamic Senior Associate – Logistics in Bengaluru. The ideal candidate will manage end-to-end logistics operations, ensuring timely home-delivery dispatches and handling international shipments. With 3–5 years of experience in logistics, candidates should demonstrate excellent problem-solving skills and proficiency in Excel. This role involves working with courier partners and addressing dispatch-related issues while maintaining effective communication. A competitive salary of ₹25,000 to ₹35,000 per month is offered based on experience.

Qualifications

• 3–5 years of experience in logistics, courier management, or dispatch operations.
• Proficient in Excel for shipment tracking and reporting.
• Experience with customer service tools like Freshdesk is preferred.

Responsibilities

• Manage daily home-delivery dispatches and documentation.
• Oversee international shipment dispatches and compliance.
• Handle courier coordination and resolve dispatch issues.

Skills

Logistics coordination

Problem-solving

Communication skills

Courier management

Data validation

Customer service

Excel proficiency

Job description

Bangalore South, India | Posted on 12/11/2025

We are seeking a dynamic and detail-oriented Senior Associate – Logistics with strong problem-solving skills and a proactive mindset to manage end-to-end logistics operations. The ideal candidate will have 3–5 years of experience in courier handling, shipment management, and logistics coordination, with the ability to own dispatch processes, documentation, and issue resolution independently.

Key Deliverables / Responsibilities

• Manage and execute daily individual home‑delivery order dispatches, ensuring accurate documentation and timely delivery.
• Handle international shipment dispatches, including courier coordination and compliance with documentation requirements.
• Oversee daily dispatch coordination across courier partners, internal teams, and customers.
• Coordinate return shipments and ensure accurate retrieval of customer addresses.
• Perform stock clearance activities to streamline dispatch and warehouse processes.
• Take ownership of escalation resolution related to logistics, courier delays, and dispatch issues.
• Monitor Freshdesk tickets daily and ensure timely and accurate resolution.
• Manage email queries and provide effective and professional communication to stakeholders.
• Approve courier bills and validate accuracy before processing.
• Perform verification of courier and shipping charges for all dispatches.
• Manage SO creation for ₹1 orders as part of internal processes.
• Conduct credit note follow‑ups with finance and courier partners.
• Maintain India Post recharge activities, as assigned and approved by management.

Requirements

• 3–5 years of hands‑on experience in logistics, courier management, shipment handling, or dispatch operations.
• Proficient in Excel for tracking shipments, validating data, and generating operational reports.
• Ability to build and maintain real‑time dashboards for tracking dispatch volumes, shipment statuses, and operational metrics.
• Ability to manage end‑to‑end shipment processes efficiently.
• Strong knowledge of courier processes, billing cycles, and documentation.
• Experience with customer service tools like Freshdesk (preferred).
• Clear and professional communication for email queries and service desk tickets.
• Skilled in working with multiple courier partners for timely pickup and delivery.
• Excellent communication, coordination, and problem‑solving abilities.
• Ensures error‑free documentation for dispatches and invoicing.
• Ability to work in a fast‑paced environment with high ownership and accountability.

• CTC: ₹25,000 to ₹35,000 per month (based on experience and performance)