Logistics Executive

Infinity Learn; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Infinity Learn in Hyderabad is seeking a proactive Logistics & Operations Executive to manage day-to-day logistics, dispatch, reverse logistics, vendor coordination, and data management. You will work with multiple vendors and internal teams to track shipments, maintain data accuracy, and drive process improvements.

The role requires hands-on operational excellence, strong coordination, and attention to detail to ensure timely deliveries and efficient logistics performance.

Qualifications

• 23 years of experience in Logistics, Supply Chain, Dispatch, Operations, or Reverse Logistics.
• Strong understanding of logistics and delivery operations.
• Hands-on experience in vendor and courier coordination.
• Knowledge of Reverse Logistics / RVP processes.
• Proficient in Excel / Google Sheets and data management.

Responsibilities

• Manage day-to-day logistics, dispatch, and reverse logistics operations.
• Coordinate with couriers, transport, and logistics partners for timely pickups and deliveries.
• Plan, monitor, and track shipments from dispatch to final delivery.
• Maintain MIS reports, dashboards, and operational trackers.
• Coordinate with internal teams and vendors to ensure smooth operations.
• Identify and resolve delays, damaged shipments, and return-related issues.
• Assist in evaluating vendor performance and drive process improvements.

Skills

23 years of experience in Logistics, S

Vendor coordination

Excel / Google Sheets

Data management

Communication & coordination

Tools

ERP/WMS

Job description

Job Description
Logistics & Operations Executive
Location
Hyderabad
Experience
23 Years
Full-Time
Department
Logistics & Operations
Employment Type

About the Role

We are looking for a proactive and detail-oriented Logistics & Operations Executive to manage day-to-day logistics, dispatch, reverse logistics, vendor coordination, data management, and team operations. The ideal candidate should be comfortable working in a fast-paced environment, coordinating with multiple vendors and internal teams, tracking shipments, managing operational data, and resolving logistics-related issues.

Responsibilities

1. Logistics & Dispatch Operations
   • Manage day-to-day dispatch and logistics operations.
   • Coordinate with courier, transport, and logistics partners for timely pickups and deliveries.
   • Plan and monitor shipments from dispatch to final delivery.
   • Track shipment status and ensure timely closure of pending deliveries.
   • Coordinate with warehouses, internal teams, and delivery partners to ensure smooth operations.
2. Reverse Logistics / RVP
   • Manage Reverse Logistics / RVP (Return/Reverse Pickup) operations.
   • Coordinate return pickups from customers, schools, or locations and ensure timely movement of returned materials.
   • Track return shipments and maintain proper records.
   • Identify and resolve issues related to failed pickups, delays, shortages, damages, and incorrect returns.
   • Coordinate with vendors for return-related escalations and closures.
3. Vendor Management
   • Coordinate with logistics, courier, transport, and other operational vendors.
   • Follow up with vendors for pickups, deliveries, returns, and pending shipments.
   • Monitor vendor performance and turnaround time.
   • Maintain vendor-related operational records and reports.
   • Escalate recurring vendor issues and support process improvement.
   • Assist in evaluating vendor performance, service quality, and cost effectiveness.
4. Data Management & MIS
   • Maintain accurate daily logistics and operational data.
   • Prepare MIS reports, dashboards, trackers, and daily/weekly/monthly reports.
   • Monitor dispatches, deliveries, returns, pending shipments, RVP, and vendor performance.
   • Ensure data accuracy and timely updating of trackers.
   • Analyse operational data to identify delays, gaps, and improvement areas.
   • Maintain proper documentation and records for audit and operational requirements.
5. Team Coordination
   • Coordinate with Warehouse, Procurement, Sales, Finance, Customer Support, and Operations teams.
   • Allocate and follow up on daily operational activities.
   • Ensure timely completion of assigned tasks by the team.
   • Maintain clear communication between internal teams and external vendors.
   • Support the team in resolving day-to-day operational challenges.
6. Issue Resolution & Process Improvement
   • Take ownership of logistics-related issues and drive them to closure.
   • Resolve delivery delays, failed pickups, damages, shortages, and return-related issues.
   • Identify recurring operational problems and recommend corrective actions.
   • Support implementation of standard processes and improve operational efficiency.
   • Maintain proper escalation and follow-up mechanisms.

Required Skills

• 23 years of experience in Logistics, Supply Chain, Dispatch, Operations, or Reverse Logistics.
• Good understanding of logistics and delivery operations.
• Hands-on experience in vendor and courier coordination.
• Good knowledge of Reverse Logistics / RVP processes.
• Strong Excel / Google Sheets skills and data management ability.
• Good analytical and reporting skills.
• Strong communication, coordination, follow-up, and problem-solving skills.
• Ability to manage multiple activities and deadlines simultaneously.
• Attention to detail and accuracy.
• Ability to work independently as well as coordinate with a team.

Preferred Skills

• Experience in e-commerce, education, publishing, warehouse, distribution, or FMCG logistics is an advantage.
• Experience handling high-volume dispatches and returns.
• Knowledge of logistics portals, shipment tracking systems, ERP/WMS, or similar operational tools.
• Basic understanding of logistics cost and vendor performance management.

Key Performance Indicators (KPIs)

• On-time dispatch and delivery percentage
• RVP/return pickup closure rate
• Shipment pending and ageing
• Vendor turnaround time and performance
• Data/MIS accuracy
• Issue resolution turnaround time
• Reduction in failed deliveries and returns
• Team productivity and task closure

What Were Looking For

We are looking for someone who is hands-on, responsible, organized, and strong in follow-ups. The person should be able to take ownership of logistics activities, coordinate effectively with vendors and internal teams, and ensure that operational issues are closed within timelines.