Loyalty Manager

The House of Abhinandan Lodha; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

The House of Abhinandan Lodha in Delhi is seeking a TL for Loyalty sales to lead and mentor a team of Sales Executives/Relationship Managers. You will coach the team to achieve targets, monitor KPIs, and drive pipeline health using CRM and MIS reporting.

The role requires deep knowledge of sales processes, strong leadership, and effective communication to motivate the team and deliver results.

Qualifications

• 36 years of experience in sales with 1–2 years in a supervisory role.
• Experience leading a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor and motivate to hit targets.
• Strong knowledge of sales processes and pipeline management.
• Experience conducting daily reviews, team huddles and training.
• Ability to monitor conversions, revenue, productivity and customer satisfaction.
• Excellent communication, leadership and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving abilities.

Responsibilities

• Lead and manage the loyalty sales team for targets and growth.
• Coach, mentor and motivate team members to achieve sales goals.
• Monitor KPIs and implement improvements to drive performance.
• Conduct daily reviews, team huddles and regular training sessions.
• Maintain pipeline cleanliness and accurate MIS reporting.

Skills

Sales leadership

Coaching & mentoring

Team motivation

Sales process knowledge

Pipeline management

Performance tracking

Daily reviews & training

KPI monitoring (conversions, revenue,

Excellent communication

Conflict resolution

CRM systems experience

MIS reporting

Decision-making & problem-solving

Tools

CRM systems

MIS reporting

Job description

Role & responsibilities: TL- Loyalty sales

• 36 years of experience in sales, with at least 1-2 years in a team handling or supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience conducting daily reviews, team huddles, and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.