Loyalty Manager

The House of Abhinandan Lodha; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

The House of Abhinandan Lodha is seeking a TL- Loyalty sales in Mumbai to lead and mentor a team of Sales Executives/Relationship Managers. Strong coaching, KPI-driven mindset, and CRM proficiency are essential.

You will drive pipeline performance, oversee daily reviews and training, monitor conversions and revenue, and ensure customer satisfaction while aligning with company sales processes.

Qualifications

• 36 years of experience in sales, with 1–2 years in a supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.

Responsibilities

• Lead and supervise a team of Sales Executives/Relationship Managers.
• Coach, mentor, and motivate the team to achieve targets.
• Oversee sales processes, pipeline management and performance tracking.
• Conduct daily reviews, team huddles, and sales training.
• Monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Maintain hands-on CRM usage and MIS reporting.
• Make decisions and resolve conflicts to drive performance.

Skills

Sales leadership

Team management

Coaching

CRM experience

MIS reporting

KPI monitoring

Communication

Problem solving

Leadership

Tools

CRM systems

Job description

Role & responsibilities: TL- Loyalty sales

• 36 years of experience in sales, with at least 1-2 years in a team handling or supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience conducting daily reviews, team huddles, and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.