Loyalty Manager

The House of Abhinandan Lodha; Navi Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

The House of Abhinandan Lodha is seeking a seasoned Team Lead for Loyalty Sales in Navi Mumbai. The role requires steering a team of Sales Executives and Relationship Managers, coaching them to achieve ambitious sales targets and delivering strong customer satisfaction.

You will also oversee pipeline management and performance metrics using CRM and MIS reporting. The ideal candidate brings deep sales leadership experience, excellent communication skills, and a proven ability to train, motivate,

Qualifications

• 36 years of experience in sales with 1-2 years in a supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.

Responsibilities

• Lead loyalty sales initiatives and drive team performance.
• Conduct daily reviews, team huddles, and sales training.
• Monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Coach and mentor team members to meet targets and improve skills.
• Maintain updated CRM data and MIS reporting for leadership reviews.

Skills

Team leadership

Coaching & mentoring

Sales & pipeline management

KPI tracking

CRM systems

MIS reporting

Conflict resolution

Tools

CRM software

MIS reporting tools

Job description

Role & responsibilities: TL- Loyalty sales

• 36 years of experience in sales, with at least 1-2 years in a team handling or supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience conducting daily reviews, team huddles, and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.