Loyalty Manager

The House of Abhinandan Lodha; Ahmedabad District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

The House of Abhinandan Lodha is seeking a TL- Loyalty Sales to lead a team of Sales Executives/Relationship Managers in driving loyalty programs. You will guide the team to meet targets and maintain high standards of customer service within a fast-paced environment.

You will coach, monitor KPIs, and ensure CRM and MIS reporting are used to track conversions, revenue, and overall performance, while conducting daily reviews and sales training to sustain growth.

Qualifications

• 36 years of experience in sales with at least 1-2 years in a team handling or supervisory role.

Responsibilities

• Lead and supervise a team of Sales Executives/ Relationship Managers.
• Coach, mentor, and motivate the team to achieve sales targets.
• Monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Conduct daily reviews, team huddles, and sales training.
• Ensure effective pipeline management and sales processes.

Skills

Team management

Coaching & mentoring

Sales leadership

CRM systems

MIS reporting

KPI tracking

Communication

Decision making

Problem solving

Tools

CRM systems

MIS reporting

Job description

Role & responsibilities: TL- Loyalty sales

• 36 years of experience in sales, with at least 1-2 years in a team handling or supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience conducting daily reviews, team huddles, and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.