Loyalty Manager

The House of Abhinandan Lodha; Mumbai Suburban; On-site; INR 900,000 - 1,300,000; Full time

Job summary

The House of Abhinandan Lodha is seeking a TL - Loyalty Sales to lead a high-performing sales team in a dynamic environment. The role focuses on coaching, mentoring, and driving the team to exceed loyalty and revenue targets across customer segments.

The ideal candidate brings extensive sales experience, strong leadership, CRM fluency, and the ability to conduct regular reviews, trainings, and performance tracking to ensure sustained growth and customer satisfaction.

Qualifications

• 36 years of experience in sales.
• 1–2 years in a team handling or supervisory role.

Responsibilities

• Coach, mentor, and motivate the sales team to achieve targets.
• Conduct daily reviews, team huddles, and sales training.
• Monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Hands-on experience with CRM systems and MIS reporting.

Skills

Sales leadership

Team coaching

Pipeline management

KPIs tracking

CRM experience

Training & mentoring

Communication

Decision making

Tools

CRM systems

MIS reporting

Job description

Role & responsibilities: TL- Loyalty sales

• 36 years of experience in sales, with at least 1-2 years in a team handling or supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience conducting daily reviews, team huddles, and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.