Loyalty Manager

The House of Abhinandan Lodha; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

The House of Abhinandan Lodha in Chennai is seeking a Team Lead for Loyalty Sales with extensive sales experience and a track record of leading a sales executives/relationship managers team.

The role emphasizes coaching, mentoring, and monitoring KPIs, with responsibilities including daily reviews, team huddles, and training to drive target achievement, revenue growth, and customer satisfaction using CRM and MIS reporting.

Qualifications

• 36 years of experience in sales, with at least 1-2 years in a team handling or supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience conducting daily reviews, team huddles, and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.

Responsibilities

• Role & responsibilities: TL- Loyalty sales (leading a loyalty sales team).
• Coach, mentor and motivate team to meet sales targets.
• Conduct daily reviews, team huddles, and sales training sessions.
• Monitor KPIs like conversions, revenue, productivity and customer satisfaction.
• Utilize CRM systems and MIS reporting to track performance and progress.

Skills

Team leadership

Coaching & mentoring

Sales process knowledge

Pipeline management

KPI tracking

CRM systems

MIS reporting

Communication

Decision making

Problem solving

Tools

CRM systems

MIS reporting

Job description

Role & responsibilities: TL- Loyalty sales

• 36 years of experience in sales, with at least 1-2 years in a team handling or supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience conducting daily reviews, team huddles, and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.