Loyalty Manager

The House of Abhinandan Lodha; Ghaziabad District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

The House of Abhinandan Lodha seeks a seasoned TL- Loyalty sales to lead and inspire a team of Sales Executives/Relationship Managers in Ghaziabad. You will coach, mentor and drive performance through structured daily reviews, training sessions and effective pipeline management.

The role requires deep knowledge of sales processes, KPI monitoring, and strong leadership to hit loyalty targets and elevate customer satisfaction. On-site position in Uttar Pradesh.

Qualifications

• 36+ years in sales with 1–2 years in a supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor and motivate the team to achieve targets.
• Strong knowledge of sales processes, pipeline management and performance tracking.
• Experience conducting daily reviews, team huddles and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity and customer satisfaction.
• Excellent communication, leadership and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.

Skills

Team leadership

Coaching & mentoring

Sales process knowledge

KPI tracking

Training & development

Excellent communication

Tools

CRM software

MIS reporting

Job description

Role & responsibilities: TL- Loyalty sales

• 36 years of experience in sales, with at least 1-2 years in a team handling or supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience conducting daily reviews, team huddles, and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.