Loyalty Manager

The House of Abhinandan Lodha; Dadri; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

The House of Abhinandan Lodha is seeking a seasoned Loyalty Sales Team Lead with extensive sales experience and a proven track record of guiding teams to exceed targets. You will mentor Sales Executives/Relationship Managers, drive pipeline discipline, and ensure robust KPI monitoring.

You will coach, train, and empower the team to sustain high performance, while leveraging CRM systems and MIS reporting to optimize sales processes and outcomes.

Qualifications

• 36 years of experience in sales with at least 1-2 years in a team handling or supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience conducting daily reviews, team huddles, and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.

Responsibilities

• Lead and manage loyalty sales team to achieve targets.
• Conduct daily reviews, team huddles, and sales training.
• Monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Coach, mentor, and motivate the team to perform at high levels.
• Ensure effective use of CRM systems and MIS reporting for performance insights.

Skills

Team leadership

Coaching

CRM experience

MIS reporting

KPI tracking

Sales process

Communication

Decision-making

Problem-solving

Tools

CRM systems

MIS reporting tools

Job description

Role & responsibilities: TL- Loyalty sales

• 36 years of experience in sales, with at least 1-2 years in a team handling or supervisory role.
• Experience managing a team of Sales Executives/Relationship Managers.
• Ability to coach, mentor, and motivate the team to achieve sales targets.
• Strong knowledge of sales processes, pipeline management, and performance tracking.
• Experience conducting daily reviews, team huddles, and sales training.
• Ability to monitor KPIs such as conversions, revenue, productivity, and customer satisfaction.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with CRM systems and MIS reporting.
• Strong decision-making and problem-solving skills.